Principal Customer Solution Engineer

Zuora · Sydney, New South Wales, Australia

  • Senior
  • Full-time
  • Posted 2026-10-08
  • Confirmed live on 13 October 2026

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Job description

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.

As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.

In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow.

What you’ll do

• Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.

• Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.

• Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.

• Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.

• Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.

• Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.

• Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.

• Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.

• Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.

• Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.

• Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.

• Travel as needed within your territory.

About You

• 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).

• A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.

• Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.

• Strong understanding of value-based selling and SaaS / cloud business models.

• Familiarity with subscription and recurring revenue models.

• Experience with structured sales methodologies such as MEDDIC or Value Selling.

• Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).

• Bachelor’s degree or relevant FinTech or enterprise software experience.

About the Team

The Customer Solution Engineering team is a core partner in Zuora’s growth, working side-by-side with Account Executives and cross-functional partners to design solutions that solve customers’ most critical monetization and quote-to-cash challenges.

You’ll join a highly collaborative, curious, and impact-driven group that:

• Works closely with Sales, Product, and Customer teams to shape deals and influence product direction.

• Thrives on solving complex technical and business problems in partnership with some of the world’s most innovative companies.

• Values continuous learning, knowledge sharing, and enabling one another to do the best work of our careers.

Whether remote, hybrid, or in-office, you’ll stay closely connected to your teammates through intentional collaboration, regular syncs, and team events.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs

• Medical, dental, and vision insurance

• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break

• Paid parental leave (

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