VP, Product Design

Job description

COMPANY OVERVIEW

Zuora was founded to help companies navigate one of the most fundamental shifts in modern business: the move from one-time transactions to recurring, usage-based and increasingly complex monetization models. Today, that shift is accelerating as companies across industries rethink how they package, price and deliver value in an AI-driven world. Zuora sits at the center of this transformation.

The company provides a cloud-based platform that enables organizations to manage the full quote-to-cash lifecycle, including pricing, billing, collections, payments and revenue recognition. Its breadth across the quote-to-cash stack, combined with its ability to handle highly complex pricing models, has positioned Zuora as a trusted partner to finance organizations and a mission-critical platform for modern monetization.

The market is now entering another period of fundamental change. AI and agentic technologies are reshaping how software is built, how customers interact with products and how companies create and monetize value. Zuora has an opportunity not simply to add AI to its existing products, but to rethink the product experience and the way customers interact with software in an AI-native world.

This is a critical inflection point for Zuora. The company has a strong product foundation, deep enterprise relationships and significant domain expertise. At the same time, there is an opportunity to reimagine how the product experience works when AI can understand intent, make recommendations, take action and increasingly operate on a customer's behalf.

Zuora is seeking a VP, Product Design to play a central role in defining that future. This leader will help shape the next generation of Zuora's product experience and establish a design model built for an AI-native and increasingly agentic world.

ROLE & RESPONSIBILITIES

The VP, Design will lead the evolution of design at Zuora as the company transforms toward an AI-native product and operating model. This leader will partner closely with Product, Engineering, AI and executive leadership to rethink how customers interact with Zuora—not simply by improving existing interfaces, but by exploring fundamentally different ways software can understand intent, guide decisions and take action.

Define the design vision for an AI-native product experience. Establish a clear design vision and point of view for how Zuora products should work in an AI-driven and agentic world. Help the organization move beyond traditional user-interface thinking toward experiences built around customer intent, intelligent assistance, automation and outcomes.

Help define what the next generation of enterprise software looks like. Challenge existing assumptions about how customers should interact with complex enterprise applications. Explore when customers should interact directly with the product, when AI should act on their behalf, and where the right balance exists between automation, human control, transparency and trust.

Design for agentic experiences. Establish design principles and patterns for products in which AI agents can understand context, make recommendations, execute workflows and take actions across complex quote-to-cash processes. Create experiences that make agent behavior understandable, predictable and controllable while maintaining customer confidence.

Partner with Product, Engineering and AI to transform how products are built. Work at the intersection of design, product management, engineering, data and AI to establish a more integrated approach to product development. Help teams move from sequential handoffs toward highly collaborative, iterative product development built around experimentation, learning and measurable outcomes.

Build a modern design organization. Evolve the design organization, capabilities and operating model required for an AI-native company. Establish high standards for interaction design, product thinking, systems thinking and customer experience while developing a culture that encourages experimentation and challenges conventional approaches.

Create a coherent experience across the Zuora platform. Establish design principles and systems that create consistency across products while allowing teams to move quickly. Simplify complex workflows and make powerful enterprise capabilities more intuitive, accessible and intelligent.

Bring the customer into the design process. Develop deep understanding of customers and their workflows through direct engagement, research, observation and quantitative and qualitative insight. Ensure that AI-enabled experiences solve real customer problems rather than simply demonstrate new technology.

Establish responsible design principles for AI. Help define how Zuora should approach trust, transparency, explainability, human oversight, permissions, errors and recovery in AI-enabled and agentic experiences. Ensure that the experience reflects the level of confidence customers need when AI is makin

Prepare for the interview

Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practise it here, with a coach, in Java or Python.

More at Zuora

• Principal Customer Solution Engineer · Sydney, New South Wales, Australia
• Revenue Implementation Consultant · Costa Rica
• Account Executive IV · Sydney, New South Wales, Australia
• Sr Director, Payments Engineering · Foster City, California, United States
• Sr Software Engineer · Foster City, California, United States
• Executive Assistant · Foster City, California, United States
• Sales Development Representative EMEA · London, Greater London, England, United Kingdom
• Manager, Customer Solution Engineering · London, Greater London, England, United Kingdom