Dispatcher

Sila Services · Stoneham, MA

  • Junior
  • Full-time
  • Posted 2026-09-10
  • Confirmed live on 25 September 2026

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Job description

<h1><strong>Sila MA || Stoneham, MA</strong></h1>
<div><strong>Dispatcher</strong></div>
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<p><span data-contrast="auto">Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table.</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><strong><span data-contrast="auto">Job Description</span><span data-ccp-props="{}">&nbsp;</span></strong></p>
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<p><span data-contrast="auto">We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly.</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><strong><span data-contrast="auto">Job Duties</span><span data-ccp-props="{}">&nbsp;</span></strong></p>
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<p><span data-contrast="auto">Dispatch technicians to service calls based on location, skill set, priority, and customer needs</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Manage and adjust the daily service schedule throughout the day</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Monitor technician progress and keep calls moving efficiently</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Communicate schedule changes and arrival updates to customers</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Work closely with technicians, CSRs, managers, and field leadership</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Prioritize emergency and high-priority calls</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Help maximize technician productivity and minimize drive time</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Maintain accurate notes and job information in the dispatching system</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Respond quickly when schedules change, calls run long, or emergencies arise</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Support customers and field teams in a fast-paced service environment</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><strong><span data-contrast="auto">Skills &amp; Experience</span><span data-ccp-props="{}">&nbsp;</span></strong></p>
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<p><span data-contrast="auto">2+ years of dispatching experience preferred</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">HVAC, plumbing, electrical, or home services dispatch experience strongly preferred</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Strong organization, problem-solving, and decision-making skills</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Ability to manage multiple technicians and calls at the same time</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Excellent communication and customer service skills</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Ability to stay calm and adjust quickly when priorities change</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Strong computer skills and experience with scheduling/dispatch software</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Service Titan experience strongly preferred</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Knowledge of local geography and efficient routing is a plus</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><strong><span data-contrast="auto">What Success Looks Like</span><span data-ccp-props="{}">&nbsp;</span></strong></p>
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<p><span data-contrast="auto">Shows up ready to work and follows through on commitments</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Takes pride in quality work and attention to detail</span><

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