Customer Service Representative

Job description

<div>
<h1>Customer Service Representative</h1>
<p><strong>Allied Experts – Cherry Hill, NJ</strong></p>
<h2>Join a Team That Makes a Difference</h2>
<p>At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.</p>
<p>This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.</p>
<h2><strong>We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:</strong></h2>
<ul>
<li><strong>Great Compensation!</strong> Compensation includes hourly pay plus incentives per lead set and run.</li>
<li><strong>Comprehensive Health Benefits:</strong> We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.</li>
<li><strong>Paid Time Off</strong></li>
<li><strong>401(k) Plan with Company Match</strong></li>
<li><strong>Parental Leave:</strong> We support our team members through all stages of life, including offering parental leave for new parents.</li>
<li><strong>Training and Development Opportunities:</strong> We’re committed to your professional growth and provide ongoing training.</li>
<li><strong>Yearly Performance Reviews:</strong> We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.</li>
</ul>
<h2>What You'll Do</h2>
<ul data-spread="false">
<li>Convert incoming customer calls into booked service appointments</li>
<li>Make outbound calls to existing customers to schedule appointments and follow up on service needs</li>
<li>Deliver exceptional customer service while promoting Allied Experts’ services and solutions</li>
<li>Resolve customer concerns professionally and efficiently</li>
<li>Maintain accurate customer records and update information in company databases</li>
<li>Communicate effectively with dispatch and management teams to ensure a seamless customer experience</li>
<li>Participate in ongoing training and professional development opportunities</li>
<li>Meet performance goals in a fast-paced, metrics-driven environment</li>
</ul>
<h2>What We're Looking For</h2>
<ul data-spread="false">
<li>Previous customer service, call center, or dispatch experience preferred</li>
<li>Strong communication and active listening skills</li>
<li>Comfortable handling both inbound and outbound calls</li>
<li>Sales experience or the ability to confidently recommend services is a plus</li>
<li>Strong multitasking and organizational abilities</li>
<li>Attention to detail and accuracy in data entry</li>
<li>Ability to remain professional and positive in a fast-paced environment</li>
<li>Self-motivated with a strong work ethic and team-first attitude</li>
<li>Experience with ServiceTitan is preferred but not required</li>
</ul>
<h2>Why Join Allied Experts?</h2>
<ul data-spread="false">
<li>Supportive team-oriented culture</li>
<li>Paid training and opportunities for professional growth</li>
<li>Stable, full-time opportunity with a growing company</li>
<li>Fast-paced environment where your contributions make an impact</li>
<li>Opportunity to develop customer service, communication, and sales skills</li>
</ul>
<h2>Work Environment</h2>
<p>This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.</p>
<h2>Schedule</h2>
<p>This is a full-time position with a consistent schedule and opportunities for growth within the company.</p>
</div>

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