Permit Coordinator

Job description

Permit Coordinator - Stoneham, MA
At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel. 
If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career. 
Behind every successful install is someone making sure everything is approved, scheduled, and ready to go. Schedule for this job is Monday - Friday 8am to 4pm
Benefits 
Competitive Pay: $32 - $35/hour with weekly pay!
Medical, dental, and vision insurance 
401(k) with company match 
Paid time off and paid holidays 
Company-paid life and disability insurance 
Paid training and professional development 
Opportunities for career growth and advancement 
Employee and family discounts on services 
 
What You'll Do
Pull, file, track, and close permits for HVAC, plumbing, electrical, commercial, sheet metal, mechanical, and gas projects
Manage the full permitting cycle from initial permit application through final inspection and closeout
Coordinate with customers, municipalities, inspectors, and internal teams to ensure all parties are at the same place at the same time for required inspections
Follow up with representatives, customers, municipalities, and other parties to obtain required documentation and keep permits moving forward
Schedule and coordinate pre- and post-installation inspections
Track permit statuses and ensure required permits and inspections are completed on time
Enter and maintain accurate project, permit, payment, and customer information in ServiceTitan
Create and manage Purchase Orders as needed
Prepare funding reports and enter GreenSky funding payments into ServiceTitan
Perform basic accounting and administrative duties, including merging customer accounts, processing and recording payments, monitoring outstanding invoices, and contacting customers regarding past-due balances
Make customer collection calls in a professional and courteous manner
Assist with additional accounting, permitting, and administrative tasks as needed
Work closely with Install Coordinators, Dispatch, managers, technicians, and other internal teams to ensure projects move smoothly from start to finish
Maintain accurate records and documentation throughout the permitting and payment process
Identify issues, troubleshoot problems, and find practical solutions to keep projects and permits on schedule
What You Bring
At least 1 year of experience pulling permits; permitting experience is highly preferred but not required
Experience working with HVAC, plumbing, electrical, commercial, sheet metal, mechanical, or gas permits is a plus
ServiceTitan experience is highly preferred
Strong problem-solving and critical-thinking skills
Excellent communication and customer service skills
Comfortable speaking with customers regarding payments, outstanding invoices, inspections, and required documentation
Strong attention to detail and organizational skills
Comfortable working with numbers and handling basic accounting-related tasks
Tech-savvy and comfortable learning and using software systems
Microsoft Office proficiency is highly preferred
Ability to manage multiple priorities and follow through in a fast-paced environment
Open to feedback and willing to learn and adapt
Strong sense of urgency and accountability
No college degree required
No prior GreenSky experience required
A positive, team-oriented attitude and willingness to jump in wherever needed
 
If you’re organized, detail-oriented, and enjoy keeping projects moving, we’d love to hear from you. Join the Sila Boston team and play an important role in helping our customers and technicians get the job done right, from permit to completion. Apply today!

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