Customer Service Representative

Sila Services · Frederick, MD

Junior
Full-time
$22 – $24 per hour
Posted 2026-09-08
Confirmed live on 25 September 2026

Job description

<h2><strong>Tristate Home Services || Frederick, MD</strong></h2>
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<p><span data-contrast="auto">TriState Home Services — Frederick, MD</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">At TriState Home Services, we give skilled professionals the opportunity to focus on what they do best—taking care of customers and delivering quality work.</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">You’ll have steady demand, strong support from dispatch and operations, and opportunities to continue building your skills and career. We’re looking for dependable, customer-focused people who want to be part of a team that values professionalism and accountability.</span><span data-ccp-props="{}"> </span></p>
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<p><strong><span data-contrast="auto">Job Description</span><span data-ccp-props="{}"> </span></strong></p>
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<p><span data-contrast="auto">We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.</span><span data-ccp-props="{}"> </span></p>
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<p><strong><span data-contrast="auto">Job Duties</span><span data-ccp-props="{}"> </span></strong></p>
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<p><span data-contrast="auto">Answer incoming calls and provide a professional, friendly customer experience</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Schedule service appointments and gather accurate customer information</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Listen to customer concerns and ask the right questions to understand their needs</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Handle multiple calls, tasks, and priorities in a fast-paced environment</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Follow up with customers as needed</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Identify opportunities for additional services and maintenance plans</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Enter and maintain accurate customer information in company systems</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Communicate with dispatchers, technicians, and other team members</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Handle customer concerns calmly and professionally</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Assist with administrative tasks and special projects as needed</span><span data-ccp-props="{}"> </span></p>
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<p><strong><span data-contrast="auto">Skills & Experience</span><span data-ccp-props="{}"> </span></strong></p>
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<p><span data-contrast="auto">1+ years of customer service, call center, or home services experience preferred</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Excellent phone presence and communication skills</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Strong organization and attention to detail</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Ability to multitask and prioritize in a busy environment</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Comfortable handling upset or frustrated customers</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Basic computer proficiency and ability to learn new software quickly</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Strong written communication skills</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Dependable, positive, and team-oriented</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">HVAC, plumbing, electrical, or Service Titan experience is a plus</span><span data-ccp-props="{}"> </span></p>
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<p><strong><span data-contrast="auto">What Success Looks Like</span><span data-ccp-props="{}"> </span></strong></p>
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<p><span data-contrast="auto">Shows up ready to work and follows through on commitments</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Takes pride in quality work and attention to detail</span><span data-ccp-props="{}"> </span></p>
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<p><span data-contrast="auto">Communicates clearly with customers and teammates</span><span data-ccp-props="{}"> </span></p>
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