Customer Service Representative

Sila Services · Beltsville, MD

  • Junior
  • Full-time
  • $20 – $23 per hour
  • Posted 2026-09-03
  • Confirmed live on 25 September 2026

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Job description

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<h1 data-section-id="1ph0vnz" data-start="0" data-end="39">Customer Service Representative (CSR)</h1>
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<p><span data-contrast="auto">Sila Heating, Cooling &amp; Plumbing — Beltsville, MD</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">The best people do their best work when the operation behind them is strong.</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">At Sila Heating, Cooling &amp; Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.</span></p>
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<h2 data-section-id="11vcmyo" data-start="508" data-end="525">What You'll Do</h2>
<ul data-start="526" data-end="1152">
<li data-section-id="14ft9m4" data-start="526" data-end="613">Answer inbound customer calls for residential HVAC, plumbing, and electrical services</li>
<li data-section-id="4bhc5t" data-start="614" data-end="664">Schedule service appointments using ServiceTitan</li>
<li data-section-id="1h4i5gv" data-start="665" data-end="751">Provide exceptional customer service while resolving customer questions and concerns</li>
<li data-section-id="ntxtgv" data-start="752" data-end="838">Communicate clearly and professionally with customers, technicians, and office staff</li>
<li data-section-id="tmqd2a" data-start="839" data-end="898">Maintain accurate customer records and detailed job notes</li>
<li data-section-id="1yfhqbo" data-start="899" data-end="964">Prioritize emergency calls and schedule technicians efficiently</li>
<li data-section-id="3vbqh1" data-start="965" data-end="1039">Promote maintenance memberships and additional services when appropriate</li>
<li data-section-id="fssiw5" data-start="1040" data-end="1152">Support the team by helping create an outstanding customer experience from the first call to the completed job</li>
</ul>
<h2 data-section-id="nbk8dt" data-start="1154" data-end="1179">What We're Looking For</h2>
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<li data-section-id="1oq2e3t" data-start="1180" data-end="1308">Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company</li>
<li data-section-id="1cg1tdw" data-start="1309" data-end="1386">Working knowledge of residential HVAC, plumbing, and electrical terminology</li>
<li data-section-id="x3kp2f" data-start="1387" data-end="1472">Experience using ServiceTitan for scheduling, call booking, and customer management</li>
<li data-section-id="rvjb4c" data-start="1473" data-end="1524">Excellent verbal and written communication skills</li>
<li data-section-id="p4i8dp" data-start="1525" data-end="1580">Strong customer service and problem-solving abilities</li>
<li data-section-id="6uweob" data-start="1581" data-end="1650">Ability to multitask and stay organized in a fast-paced environment</li>
<li data-section-id="1d9b2vj" data-start="1651" data-end="1738">Ability to remain calm, professional, and empathetic while handling customer concerns</li>
<li data-section-id="1vlapsh" data-start="1739" data-end="1783">Positive attitude and team-first mentality</li>
<li data-section-id="v6w9xz" data-start="1784" data-end="1830">Strong sense of accountability and ownership</li>
<li data-section-id="13991ao" data-start="1831" data-end="1870">Dependable attendance and punctuality</li>
<li data-section-id="w71lab" data-start="1871" data-end="2002">Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services</li>
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<h2 data-section-id="167o0cd" data-start="2004" data-end="2022">What You'll Get</h2>
<ul data-start="2023" data-end="2306">
<li data-section-id="ohxqye" data-start="2062" data-end="2094">Full-time, year-round position</li>
<li data-section-id="tqerr2" data-start="2095" data-end="2133">Medical, dental, and vision benefits</li>
<li data-section-id="17awvhw" data-start="2134" data-end="2167">Paid Time Off and paid holidays</li>
<li data-section-id="krmiw1" data-start="2168" data-end="2195">401(k) with company match</li>
<li data-section-id="1561cdi" data-start="2196" data-end="2246">Ongoing training and career growth opportunities</li>
<li data-section-id="1b2skzt" data-start="2247" data-end="2306">Support

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