Customer Service Representative

Sila Services · Falls Creek, PA

  • Junior
  • Full-time
  • Posted 2026-09-16
  • Confirmed live on 25 September 2026

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Job description

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<h2><strong><span data-contrast="auto">Customer Service Representative — Falls Creek, PA</span><span data-ccp-props="{}">&nbsp;</span></strong></h2>
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<p><span data-contrast="auto">Gary &amp; Sons has built its reputation by taking care of customers and building a team people want to stay with.</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">We’re looking for professionals who value steady work, strong relationships, and a company that believes in doing things the right way. If you want to work somewhere your contribution matters and where you can build a long-term career, we’d like to talk to you.</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><strong><span data-contrast="auto">Job Duties</span><span data-ccp-props="{}">&nbsp;</span></strong></p>
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<p><span data-contrast="auto">Answer incoming calls and provide a professional, friendly customer experience</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Schedule service appointments and gather accurate customer information</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Listen to customer concerns and ask the right questions to understand their needs</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Handle multiple calls, tasks, and priorities in a fast-paced environment</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Follow up with customers as needed</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Identify opportunities for additional services and maintenance plans</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Enter and maintain accurate customer information in company systems</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Communicate with dispatchers, technicians, and other team members</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Handle customer concerns calmly and professionally</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Assist with administrative tasks and special projects as needed</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><strong><span data-contrast="auto">Skills &amp; Experience</span><span data-ccp-props="{}">&nbsp;</span></strong></p>
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<p><span data-contrast="auto">1+ years of customer service, call center, or home services experience preferred</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Excellent phone presence and communication skills</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Strong organization and attention to detail</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Ability to multitask and prioritize in a busy environment</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Comfortable handling upset or frustrated customers</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Basic computer proficiency and ability to learn new software quickly</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Strong written communication skills</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Dependable, positive, and team-oriented</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">HVAC, plumbing, electrical, or Service Titan experience is a plus</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><strong><span data-contrast="auto">What Success Looks Like</span><span data-ccp-props="{}">&nbsp;</span></strong></p>
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<p><span data-contrast="auto">Shows up ready to work and follows through on commitments</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Takes pride in quality work and attention to detail</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Communicates clearly with customers and teammates</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Works safely and follows established processes</span><span data-ccp-props="{}">&nbsp;</span></p>
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<p><span data-contrast="auto">Takes ownership, solves problems, and is willing

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