Collection Manager- North- Business- Lending Collections

Paytm · Aligarh, Uttar Pradesh

  • Senior
  • Full-time
  • Posted 2026-11-11
  • Confirmed live on 12 November 2026

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Job description

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<div><strong>About the Team:</strong></div>
<div>The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection teams and agencies, and ensuring adherence to applicable regulatory guidelines and internal policies.</div>
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<div><strong>About the Role:</strong></div>
<div>The Collection Manager will be responsible for managing collection operations across the assigned territory, leading a team of collection executives, driving collection targets, and ensuring effective portfolio management. The role requires strong team leadership, field execution, performance monitoring, and stakeholder management skills.</div>
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<div><strong>Key Responsibilities:</strong></div>
<div>• Drive and achieve collection targets for the assigned territory and portfolio.</div>
<div>• Lead, manage, and motivate a team of collection executives and field officers to achieve business targets.</div>
<div>• Monitor team productivity, performance, attendance, and daily collection activities.</div>
<div>• Develop and implement effective collection strategies to improve recovery rates and control delinquency.</div>
<div>• Review daily and monthly collection MIS and take corrective actions to improve team performance.</div>
<div>• Monitor collection agencies and ensure adherence to defined processes and performance benchmarks.</div>
<div>• Manage escalations related to overdue accounts, customer concerns, and field collection activities.</div>
<div>• Ensure adherence to applicable regulatory guidelines, internal policies, and the Code of Conduct.</div>
<div>• Identify operational gaps, fraudulent practices, and risks within the collection process and take appropriate corrective action.</div>
<div>• Conduct regular field visits to monitor collection activities and team performance.</div>
<div>• Work closely with business, credit, risk, operations, and other stakeholders to resolve collection-related issues.</div>
<div>• Drive capability building, coaching, and continuous improvement within the collection team.</div>
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<div><strong>Skills and Competencies:</strong></div>
<div>• Strong experience in collections and recovery management.</div>
<div>• Proven experience in team handling and managing field collection teams.</div>
<div>• Strong target orientation with the ability to drive team performance.</div>
<div>• Good communication, negotiation, and stakeholder management skills.</div>
<div>• Strong analytical and problem-solving abilities.</div>
<div>• Good understanding of collection processes, delinquency management, and agency management.</div>
<div>• Ability to manage escalations and work effectively in a high-performance environment.</div>
<div>• Proficiency in MS Excel, collection MIS, and reporting systems.</div>
<div>Education and Experience:</div>
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<div>• Education: Graduate in any discipline.</div>
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<div>• Experience: 4+ years of relevant experience in collections and recovery management.</div>
<div>• Prior experience in team handling, preferably in banking, NBFC, fintech, or financial services, will be preferred.</div>
<div>• Candidates with experience managing field collection teams and collection agencies will be an added advantage.</div>
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<div>Compensation:</div>
<div>Compensation will be commensurate with the candidate’s experience, expertise, and suitability for the role.</div>
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