Category Manager

Moonpig · London

  • Senior
  • Full-time
  • Posted 2026-11-03
  • Confirmed live on 10 November 2026

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Job description

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁
 
As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.
 

Category Manager | 📍London – Hybrid, 2 days per week in the office | 💰Competitive Salary + Benefits
 
About the Role

The opportunity
Own the strategy and performance of your experience categories across Buyagift and Red Letter Days, part of Moonpig Group. Shape a compelling range, grow sales and margin, and build partnerships that give customers more reasons to choose us.

Commercial ownership
You’ll define category plans and turn customer insight, market trends and commercial data into clear priorities for range and partner growth. You’ll balance hands-on trading with longer-term opportunities, testing new experiences, formats and price points.

Your team
You’ll report to the Head of Partner Growth and line-manage one Account Manager supporting your categories. You’ll own overall category results, set their priorities and targets, and take responsibility for their delivery and development. Working across Partner Acquisition, Marketing, Product and Trading, you’ll turn category plans into results. 

Key Responsibilities
Category Strategy and Growth

• Define and own category strategy, setting clear sales, margin, range and partner growth goals and prioritising opportunities using customer demand and commercial potential.

• Identify supply gaps and opportunities across selection, regional coverage and price points. Test new products and formats, measure results and scale what works.

• Agree acquisition priorities and partner requirements with Partner Acquisition, focusing recruitment on opportunities that strengthen the category proposition.

Partner Management and Negotiation

• Build trusted relationships with established and emerging partners, using regular business reviews to agree joint growth plans and address performance gaps.

• Negotiate pricing, commission and exclusivity terms that balance customer value, margin and sustainable partner growth.

• Work with partners to launch distinctive experiences and propositions that differentiate our offer.

Trading and Range Performance

• Lead seasonal planning, launches and campaigns across key moments such as Valentine’s Day, Mother’s Day and Christmas, working with Marketing, Product and Trading.

• Use Excel and commercial reports to analyse sales, margin, conversion and customer satisfaction; understand performance gaps and take corrective action.

• Improve product content and merchandising with relevant teams, balancing immediate trading opportunities with longer-term innovation.

Leadership and Collaboration

• Set the Account Manager’s objectives and targets in line with category plans.

• Review their contribution to category results and agree corrective actions where needed, retaining accountability for overall performance.

• Agree account ownership and decision-making responsibilities.

• Hold regular one-to-ones and performance reviews, give specific feedback and maintain an individual development plan, coaching commercial analysis, partner management and negotiation.

• Align priorities, owners and deadlines across teams.

• Give clear updates on results and risks, resolve blockers and escalate with recommendations when support is needed.

• Champion commercial thinking, creativity and pace across Partner Growth; deputise for the Head of Partner Growth when required.

About You
• You’re commercially driven and curious, combining sound judgement with the ability to turn insight into action.

• You enjoy building partner relationships, negotiating value and taking ownership of results in a fast-moving environment.

• You may already manage people or be ready to step up, having coached colleagues or led shared work.

• You’ll balance your own commercial responsibilities with developing the Account Manager’s confidence, capability and delivery.

• The role also offers opportunities to broaden your commercial leadership and explore development across Moonpig Group.

Essential Skills and Experience
• A track record in category management, buying or commercial partnerships, with evidence of delivering sales or margin growth.

• Ability to translate customer insight and commercial analysis into clear range,

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