Team Manager - Life/Disability Insurance for Taguig

Sutherland · Taguig, NCR, Philippines

  • Senior
  • Full-time
  • Posted 2026-10-28
  • Confirmed live on 10 November 2026

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Job description

Job Description
As a Team Manager – Insurance, you will be responsible for leading a team supporting disability, leave management, and insurance-related operations. This role requires a strong background in insurance claims, disability and leave administration, workers' compensation, and contact center operations. You will drive operational excellence, ensure compliance, develop high-performing teams, and deliver exceptional client and customer outcomes.
Key Responsibilities
Leadership & People Management

• Lead, coach, mentor, and develop a team of insurance professionals to achieve performance, quality, and productivity goals.

• Conduct regular performance reviews, coaching sessions, and action planning to improve employee performance and engagement.

• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.

• Identify training and development opportunities to strengthen team capabilities and support career growth.
Operations Management

• Monitor daily operations and ensure achievement of service levels, key performance indicators (KPIs), quality metrics, and client expectations.

• Analyze operational data and performance trends to identify opportunities for improvement and drive business results.

• Develop and implement action plans to address performance gaps and improve customer experience.

• Ensure adherence to established workflows, policies, procedures, and regulatory requirements.
Insurance & Leave Management Expertise

• Maintain a comprehensive understanding of:
• Workers' Compensation

• Short-Term Disability (STD)

• Long-Term Disability (LTD)

• Family and Medical Leave Act (FMLA)

• State Leave Programs

• Personal Leave of Absence (PLA/LOA)

• Life Insurance and Disability Claims Administration

• Provide guidance and support to team members handling complex disability, leave, and workers' compensation cases.

• Interpret and apply medical terminology, insurance policies, eligibility requirements, and claims administration procedures.

• Support resolution of escalated cases and ensure accurate benefit determination and claims processing.
Client & Stakeholder Management

• Build and maintain strong relationships with clients, internal stakeholders, and cross-functional teams.

• Communicate operational updates, business insights, and performance results effectively.

• Collaborate with stakeholders regarding process improvements, client initiatives, policy updates, and business changes.

• Participate in business reviews, calibration sessions, and governance meetings as required.
Compliance & Quality Assurance

• Ensure compliance with client requirements, regulatory standards, and company policies.

• Conduct audits, quality reviews, and process compliance checks.

• Identify risks and implement corrective actions to maintain operational integrity.

• Promote a culture of quality, compliance, and continuous improvement.

Qualifications
​​​​
Required Qualifications

• Bachelor's Degree in any field preferred but not required.

• Minimum of 3 years of experience as a Team Manager, Team Leader, Operations Manager, or equivalent leadership role.

• Minimum of 3 years of experience in Disability Insurance, Leave Management, Workers' Compensation, Life Insurance, or related insurance services.

• Minimum of 3 years of experience in an inbound contact center, BPO, shared services, or customer operations environment.

• Strong understanding of disability and leave administration programs, including:
• Workers' Compensation

• Short-Term Disability (STD)

• Long-Term Disability (LTD)

• FMLA

• State Leave Programs

• Leave of Absence (LOA)

Preferred Qualifications

• Experience managing teams supporting insurance claims, disability benefits, absence management, leave administration, or workers' compensation programs.

• Knowledge of claims adjudication, benefit administration, case management, return-to-work processes, and regulatory compliance.

• Experience working with healthcare, insurance, employee benefits, or disability management accounts.
Skills & Competencies

• Strong analytical and problem-solving skills.

• Ability to interpret performance data and translate insights into actionable strategies.

• Excellent leadership, coaching, and people management skills.

• Strong client relationship management and stakeholder engagement capabilities.

• Excellent verbal and written communication skills.

• Effective time management, organizational, and multitasking abilities.

• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.

• Ability to thrive in a fast-paced, metrics-driven environment.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

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We work with global iconic brands

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