Manager, Digital Sales

Justworks · Phoenix, Arizona

  • Senior
  • Full-time
  • Posted 2026-09-24
  • Confirmed live on 25 September 2026

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Job description

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

We are looking for a Manager, Digital Sales to build and lead this new commercial motion from our Phoenix office.

This is a builder role. You will lead a team of Digital Sales Advisors responsible for converting high-intent small business customers while also helping design and continuously improve the system around them—including customer signals, routing, sales plays, workflows, automation, experimentation, and feedback into our Self-Service experience.

You will be accountable for revenue and conversion, but this role is broader than managing a sales number. You will constantly evaluate why customers need human help, which interventions improve outcomes, what our Advisors should do differently, and which interactions we can eventually eliminate through better product experiences, signals, or automation.

The right leader combines strong commercial judgment with systems thinking. You are equally comfortable coaching a seller through a customer conversation, analyzing funnel performance, designing an experiment, and partnering with Product or GTM Engineering to improve how customers buy Justworks.

Your Success Profile

What You Will Work On

• Build, launch, and lead Justworks’ Digital Sales team in Phoenix.

• Own the team’s performance across conversion, bookings, sales velocity, product adoption, and seller productivity.

• Recruit, onboard, coach, and develop Digital Sales Advisors who can quickly diagnose customer needs, provide focused consultation, handle objections, and confidently close business.

• Establish and continuously improve sales plays based on customer behavior, seller performance, and commercial outcomes.

• Use customer, product, and behavioral signals to improve how we identify where human intervention is most likely to change the outcome.

• Design and run experiments across customer populations, intervention points, messaging, channels, sales plays, and routing approaches.

• Build a disciplined operating cadence to understand where customers are getting stuck, which interventions are working, and where the motion needs to change.

• Partner with Revenue Effectiveness, Product, Marketing, and Analytics to improve the overall digital buying journey.

• Partner with GTM Engineering to automate administrative work and use AI to increase seller capacity and effectiveness.

• Translate recurring customer questions, objections, and friction into opportunities to improve Product, Self-Service, marketing, and automation.

• Manage staffing and capacity dynamically as customer demand, acquisition channels, product complexity, and Self-Service capabilities evolve.

• Establish strong operating discipline around customer dispositions and CRM data so frontline interactions generate useful signals for the broader business.

• Build strong partnerships across Self-Service, Managed Sales, Product, Marketing, Revenue Operations, Revenue Readiness, Analytics, and GTM Engineering.

How You Will Do Your Work

Think in systems. You look beyond an individual seller or customer interaction to understand the signals, processes, technology, incentives, and customer experiences producing the outcome.

Build, measure, and learn. You are comfortable starting with a hypothesis, launching a strong first version, measuring what happens, and changing the model based on evidence.

Stay close to customers. You use data, but you also listen to calls, observe seller behavior, and understand what small business owners and administrators are actually trying to accomplish.

Automate aggressively. You don’t assume increasing demand requires increasing headcount. You continuously look for work that can be standardized, automated, or solved through a better digital experience.

Optimize for the customer journey. Success is not maximizing the amount of work Digital Sales owns. Sometimes the best outcome is closing the customer. Sometimes it is helping them continue through Self-Service, routing them to Managed Sales, or recognizing that they simply aren’t ready yet.

What We’re Looking For

• Experience leading a high-velocity sales team, ideally serving SMB customers in a digital, product-

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