Senior Program Manager, Product

Job description

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

About the team

The Justworks Technology Program Management team advances our mission by leading the complex, cross-functional programs that turn our most important Product and business strategies into outcomes for our customers. Sitting within the Product organization, our Program Managers help teams navigate some of the most complicated challenges facing Justworks — connecting work across FinTech, Healthcare, HRTech, and the technology and operations that power our products.

Our Program Managers lead highly collaborative, cross-functional endeavors, bringing together stakeholders across Product, Engineering, Design, Data, Operations, and customer-facing teams to solve problems that extend beyond any single team or roadmap. They deeply understand the business and customer outcomes behind the work, connect threads across teams and priorities, and create the clarity, structure, and alignment needed to move from strategy to execution.

By joining us, you’ll be part of an experienced Program Management team with a track record of leading large-scale transformations and strategic initiatives that impact how Justworks builds products, serves customers, and operates as a business.

About the role

As a Senior Program Manager on the Technology team, you’ll play a high-impact role leading some of Justworks’ most complex and strategically important cross-functional programs. You’ll work across multiple Product domains, Technology teams, and business functions to solve organizational problems where the desired outcome is important, the path forward isn’t fully defined, and success depends on creating alignment across teams with different priorities and incentives.

You’ll operate as a strategic partner to Product and Technology leaders, deeply understanding the business and customer problem behind the work and translating broad strategic objectives into programs the organization can execute. You’ll look across roadmaps and organizational boundaries to identify dependencies, constraints, and opportunities for leverage, helping leaders make informed decisions about priorities, sequencing, and tradeoffs.

As a champion for the program’s outcomes, you’ll create the operating models that enable complex work to succeed and evolve them as the organization learns. You’ll operate with a high degree of independence, anticipate challenges before they become execution issues, and clearly articulate your reasoning and recommendations to senior and executive stakeholders. Your impact will extend beyond the programs you directly lead by building systems and ways of working that help the broader organization execute more effectively.

Responsibilities

• Independently own highly complex, strategically important programs from problem definition through execution and measurable business impact

• Translate ambiguous business and customer problems into clear program strategies, outcomes, operating models, and measures of success

• Lead discovery across teams and functions to deeply understand the problem, challenge assumptions, and ensure the organization is solving for the right outcome before moving into execution

• Build scalable program operating models from the ground up, establishing governance, decision rights, stakeholder engagement, planning mechanisms, and operating rhythms appropriate to the complexity of the work

• Partner deeply with Product and Technology leaders to connect business strategy, Product strategy, and execution across roadmaps, influencing prioritization, sequencing, and tradeoffs toward broader outcomes

• Build strong relationships across organizational boundaries and influence senior stakeholders with different priorities and incentives to create alignment and drive decisions without formal authority

• Anticipate systemic risks, dependencies, and second-order impacts, establishing mechanisms that allow teams and leaders to address them before they become execution issues

• Use quantitative and qualitative data to identify the signals that matter, diagnose problems, measure impact, and inform strategic or resource decisions

• Adapt program strategy, scope, sequencing,

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