Sr. Supervisor, Facilities Operations, U.S. East (R6094)

Shield AI · Washington, D.C.

  • Senior
  • Full-time
  • $94,000 – $170,000
  • Posted 2026-09-24
  • Confirmed live on 25 September 2026

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Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

What you'll do:
Lead and Develop the Regional Facilities Team

• Directly supervise, coach, and develop Facilities Coordinators assigned to the region.

• Set priorities, clarify ownership, delegate work, and establish consistent expectations for service, responsiveness, documentation, and follow-through.

• Conduct regular team meetings, one-on-ones, performance feedback, development planning, and workload reviews in partnership with People Experience.

• Build cross-site coverage plans, balance workload, and maintain continuity during absences, business events, incidents, and periods of rapid growth.

• Create a culture of ownership, proactive communication, customer service, safety, and continuous improvement.

• Identify skill, capacity, and succession needs and elevate them through the applicable Facilities Operations leader.

Operate the Regional Portfolio

• Lead day-to-day Facilities Operations across offices, engineering spaces, manufacturing environments, laboratories, hangars, warehouses, and secure or classified areas, as applicable.

• Maintain safe, professional, operationally ready workplaces that support employee productivity and business continuity.

• Coordinate preventive and corrective maintenance, work orders, building services, utilities, landlord obligations, and service-provider response.

• Serve as the regional Facilities escalation point for outages, service failures, workplace issues, and operational risks.

• Implement global and regional standards, standard operating procedures, service levels, and documentation practices across assigned locations.

• Coordinate with landlords, property managers, technicians, vendors, and internal partners to resolve recurring issues and reduce operational disruption.

• Support occupancy changes, employee moves, visitor readiness, meetings, events, and other workplace-service needs within the approved service model.

Lead Non-Capital Facilities Projects and Support Major Project Turnover

• Plan and deliver regional facilities projects that fall below Capital Delivery thresholds or do not require dedicated capital-project ownership.

• Lead qualifying work such as minor improvements, space reconfigurations, restacks, furniture deployments, moves/adds/changes, signage, small repairs, workplace refreshes, service rollouts, landlord-coordinated work, and lifecycle replacements within delegated authority.

• Define scope, coordinate stakeholders and vendors, manage schedule and cost, maintain documentation, communicate impacts, and close out assigned operational projects.

• For major capital projects, provide site requirements, maintainability input, local coordination, shutdown planning, employee communications, readiness support, and operational acceptance.

• Participate in commissioning and formal turnover to verify required training, warranties, asset records, spare parts, documentation, and operating procedures are complete.

• Escalate work that exceeds approved cost, risk, technical-complexity, or governance thresholds to Capital Delivery and Facilities Operations leadership.

Manage Vendors, Service Partners, and Regional Financial Execution

• Direct and coordinate regional vendors, contractors, landlord teams, technicians, and outsourced service providers.

• Monitor service quality, responsiveness, safety, scope compliance, cost, and performance against approved contracts and service expectations.

• Review invoices, track purchase orders and commitments, support monthly forecasts, and maintain accurate budget and project documentation.

• Identify cost risks, service gaps, and opportunities to improve value without compromising safety, reliability, compliance, or employee experience.

• Support sourcing, onboarding, renewals, and performance reviews in partnership with Procurement and the applicable Facilities Operations leader.

Implement EH&S, Security, and Compliance Requirements

• Partner with Global EH&S to implement workplace-safety, environmental, industrial-hygiene, contractor-safety, emergency-preparedness, and corrective-action requirements.

• Partner with Security to implement physical-security, access-control, visitor, incident-response, and secure-facility operating requirements within the approved scope.

• Confirm contractors and vendors meet site access, safety, security, insurance, and work-control requirements before and during execution.

• Support inspections, aud

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