Sr Staff Product Support (R5912)

Shield AI · Dallas, Texas

  • Senior
  • Full-time
  • $100,000 – $150,000
  • Posted 2026-09-24
  • Confirmed live on 25 September 2026

Apply at Shield AI

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

What you'll do:
• Lead logistics and sustainment planning activities for a UAS program across design, production, deployment, and field support phases.

• Develop, manage, and maintain integrated logistics support products, including maintenance concepts, support equipment design, provisioning inputs, spares planning, and sustainment documentation.

• Perform and manage Maintenance Task Analysis to define preventive and corrective maintenance requirements, task frequencies, required tools, support equipment, skill levels, labor hours, and maintenance levels.

• Develop and maintain Logistics Control Number structures to support provisioning, maintenance planning, technical documentation, configuration tracking, and sustainment data management.

• Partner with engineering, program management, manufacturing, supply chain, field operations, and customer stakeholders to ensure logistics requirements are incorporated into system design and program execution.

• Support Reliability and Maintainability activities, including Level of Repair Analysis, FMECA data analysis, maintainability assessments, corrective action planning, reliability growth inputs, and operational availability improvement initiatives.

• Lead supply support activities, including spares analysis, provisioning, parts forecasting, inventory planning, reorder recommendations, repair pipeline coordination, sustainment risk identification, and obsolescence management.

• Coordinate with suppliers, depots, repair vendors, and internal teams to ensure timely availability of parts, support equipment, and logistics resources.

• Support proposal development, basis of estimate inputs, staffing plans, sustainment strategies, and logistics cost estimates for new and existing UAS programs.

• Ensure logistics activities comply with applicable defense standards, contract requirements, export control requirements, and company processes.

Required qualifications:
• Bachelor’s degree in logistics, engineering, supply chain, aviation maintenance, business, or a related field; equivalent military or defense logistics experience may be considered in lieu of degree.

• 8+ years of experience supporting UAS or fighter aircraft logistics and sustainment

• Demonstrated experience with Maintenance Task Analysis and development of maintenance planning data.

• Expertise of Logistics Control Number structures and their use in provisioning, maintenance planning, and supportability analysis.

• Experience with Reliability and Maintainability principles, including failure modes, maintainability drivers, reliability growth, availability metrics, and field performance analysis, and LORA development

• Hands-on supply support experience, including spares planning, provisioning, inventory management, parts forecasting, repairables management, and sustainment execution.

• Ability to interpret engineering drawings, bills of material, configuration data, maintenance data, and technical documentation.

• Experience working cross-functionally with engineering, program management, supply chain, manufacturing, quality, field service, and customer teams.

• Strong analytical, communication, and organizational skills with the ability to lead logistics efforts in a fast-paced program environment.

Preferred qualifications:
• Proven experience with integrated product support elements, including product support management, supply support, support equipment, manpower and personnel, facilities, maintenance planning,

• Experience with provisioning, sparing, or supportability tools such as PowerLOG-J, SLICwave, COMPASS, CASA, OPUS10, EAGLE, or similar systems.

• Knowledge of MIL-STD-1388 legacy logistics concepts, GEIA-STD-0007, SAE TA-STD-0017, MIL-HDBK-502A, or related product support standards.

• Experience developing logistics inputs for CDRLs, technical manuals, maintenance plans, provisioning data, sparing recommendations, or lifecycle sustainment plans.

• Experience with ERP, PLM, or MRP systems such as SAP, Oracle, Costpoint, Teamcenter, Arena, Windchill, or similar platforms.

• Active and current security clearance with ability to obtain SAP

Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
 
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
 
Salary compensation is influenced by a wide array of factors including but not limited to sk

Prepare for the interview

Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practise it here, with a coach, in Java or Python.

More at Shield AI

All open software jobs