Associate Staff Engineer, Service Now(ATF & Testing on GRC module)

Nagarro · Remote, , India

  • Junior
  • Full-time
  • Posted 2026-09-01
  • Confirmed live on 25 September 2026

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Job description

Job Description
Requirements

• Experience: 4+ Years

• Strong experience in ServiceNow Testing and Automation, particularly Automated Test Framework (ATF).

• Hands-on experience in testing ServiceNow GRC (Governance, Risk, and Compliance) module.

• Experience in testing through ServiceNow platform upgrades and releases.

• Demonstrated experience performing end-to-end testing (manual and automated) in accordance with established software testing life cycle (STLC) methodologies.

• Strong understanding of Test Management and Defect Management processes.

• Good understanding of REST and SOAP APIs, including API testing and automation.

• Experience working in Agile development environments.

• Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB.

• Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent verbal and written communication skills.

• Ability to collaborate effectively with cross-functional teams and stakeholders.

• ServiceNow CSA (Certified System Administrator) certification is mandatory.

• Automated Test Framework (ATF) Micro-Certification is mandatory.
Responsibilities

• Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).

• Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation.

• Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios.

• Execute manual and automated test cases and document test results accurately.

• Perform functional, regression, integration, and end-to-end testing across ServiceNow applications.

• Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes.

• Perform testing across ITSM modules including Incident, Change, Problem, and CMDB.

• Support validation and testing activities during ServiceNow platform upgrades and releases.

• Identify, log, track, and manage defects through their lifecycle until closure.

• Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality.

• Validate REST and SOAP API integrations and support API automation testing activities.

• Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning.

• Provide testing status updates, metrics, and reports to project stakeholders.

• Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices.

Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

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