Associate Staff Engineer - System Operations Support Engineer

Nagarro · Mexico City, , Mexico

  • Junior
  • Full-time
  • Posted 2026-09-24
  • Confirmed live on 25 September 2026

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Job description

Job Description
We are looking for an experienced System Operations Support Engineer to support a banking technology environment.
The role will primarily focus on application/system operations and job scheduling management, rather than infrastructure-level support. The candidate will be responsible for managing scheduled jobs, monitoring system operations, troubleshooting operational issues, and ensuring smooth and reliable day-to-day application operations.
Key Responsibilities

• Manage and monitor scheduled jobs and batch processing activities.

• Create, configure, modify, and maintain jobs using scheduling tools such as JP1 or Tivoli

• Monitor job execution and identify failed, delayed, or abnormal jobs.

• Perform operational troubleshooting and coordinate with relevant technical teams for issue resolution.

• Ensure scheduled processes and application operations run smoothly.

• Perform daily operational checks and monitoring activities.

• Investigate operational incidents and support timely resolution.

• Maintain operational procedures, job schedules, and related documentation.

• Coordinate with application development, support, and business teams when required.

• Support incident, problem, and change management activities related to system operations.
Mandatory Skills

• Experience in System Operations / Application Operations Support

• Hands-on experience with Job Scheduling and Job Management

• Experience in job creation, configuration, monitoring, and maintenance

• Experience with scheduling tools such as: JP1, Tivoli

• Similar enterprise job scheduling tools

• Strong operational troubleshooting and monitoring skills

• Good understanding of batch processing and scheduled jobs

• English communication Mandatory

Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

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