Staff Engineer, ServiceNow (ITSM & Scripting)

Nagarro · Remote, , India

  • Senior
  • Full-time
  • Posted 2026-09-01
  • Confirmed live on 25 September 2026

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Job description

Job Description
REQUIREMENTS:

• Experience - 5.5+ years

• Strong experience in ServiceNow ITSM implementation, customization, and development

• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications

• Strong ServiceNow development experience using JavaScript and Glide APIs

• Experience in developing custom scoped applications using App Engine

• Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications

• Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server

• Strong understanding of ServiceNow ITSM processes and best practices

• Experience with Service Portal; exposure to UI Builder will be an added advantage

• Experience in designing scalable and reusable ServiceNow solutions for enterprise environments

• Exposure to CSM or other ServiceNow modules is preferred

• Strong analytical, troubleshooting, and problem-solving skills

• Excellent communication and stakeholder management skills

• Ability to mentor junior developers and work in an Agile delivery environment

• CSA certification along with any two ServiceNow Mainline Certifications is mandatory
RESPONSIBILITIES:

• Design, develop, and implement ServiceNow solutions aligned with business and customer requirements

• Configure and customize ServiceNow ITSM applications and related platform capabilities

• Develop custom applications, workflows, Flow Designer flows, and automation solutions

• Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server

• Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications

• Design scalable, reusable, and maintainable ServiceNow components following platform best practices

• Participate in solution architecture discussions and provide technical recommendations

• Perform code reviews and ensure adherence to development standards and governance guidelines

• Mentor and support junior developers to enhance team capabilities

• Support ServiceNow upgrades and ensure application compatibility across releases

• Troubleshoot production issues and optimize platform performance and stability

• Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions

• Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives

• Drive continuous improvements and ensure successful delivery of ServiceNow projects

Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Company Description
👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

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