Staff Engineer, ServiceNow (CMDB & ATF)

Nagarro · Remote, , India

  • Senior
  • Full-time
  • Posted 2026-09-02
  • Confirmed live on 25 September 2026

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Job description

Job Description
REQUIREMENTS:

• Experience - 5+ years

• Strong hands-on experience with ServiceNow platform testing and quality assurance processes

• Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory

• Strong knowledge of CMDB concepts, data governance, and data hygiene best practices

• Experience in designing, developing, and maintaining automated test scripts using ATF

• Good understanding of ServiceNow platform fundamentals and core functionalities

• Experience with Asset Management processes and ServiceNow Asset Management modules

• Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow

• Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub

• Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing

• Strong understanding of functional, regression, integration, and end-to-end testing methodologies

• Ability to independently drive QE initiatives and establish testing best practices

• Strong analytical, troubleshooting, and defect management skills

• Excellent communication and stakeholder management skills

• CSA certification or relevant ServiceNow certifications will be an added advantage
RESPONSIBILITIES:

• Design, develop, execute, and maintain automated test cases using ServiceNow ATF

• Validate ServiceNow platform functionality across releases, enhancements, and configurations

• Perform functional, regression, integration, and end-to-end testing activities

• Ensure CMDB data quality and support data hygiene initiatives across the platform

• Validate Asset Management, Compliance, Auditing, and Security Control processes

• Perform testing and validation of integrations with third-party systems and applications

• Support ServiceNow upgrade and clone activities, including impact assessment and testing

• Identify, document, track, and manage defects through resolution

• Develop and maintain test plans, test cases, test scripts, and testing documentation

• Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables

• Provide testing sign-off and quality assurance recommendations for production deployments

• Analyze test results and provide actionable insights to improve platform quality and stability

• Drive continuous improvement initiatives for ServiceNow QE processes and test automation

• Ensure adherence to organizational quality standards, governance, and best practices

Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Company Description
👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

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