Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM)

Nagarro · Remote, , India

  • Senior
  • Full-time
  • Posted 2026-09-11
  • Confirmed live on 25 September 2026

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Job description

Job Description
REQUIREMENTS:

• Experience: 7+ years in ServiceNow development

• Strong experience in ServiceNow SPM, CSM, and ITSM modules

• Hands-on experience with ServiceNow Service Portal and Integrations

• Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments

• Experience in gathering business requirements and translating them into scalable technical solutions

• Strong knowledge of ServiceNow platform architecture, configuration, and customization

• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions

• Experience with Jelly Scripting and AngularJS

• Experience in developing and maintaining integrations with third-party and enterprise applications

• Strong understanding of ServiceNow development best practices and governance

• Experience in component integration testing and troubleshooting

• Strong analytical, problem-solving, and debugging skills

• Excellent communication and stakeholder management skills

• Experience in ITOM, GRC, or HRSD modules will be an added advantage

• ITIL knowledge is preferred
RESPONSIBILITIES:

• Work with global teams to implement and enhance ServiceNow solutions across multiple locations

• Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules

• Design, develop, and maintain ServiceNow integrations with enterprise applications

• Understand business requirements and support process standardization through effective platform design

• Develop, configure, and customize ServiceNow applications and workflows

• Create scalable technical solutions aligned with business objectives and platform best practices

• Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts

• Develop solutions using Jelly Scripting and AngularJS where required

• Perform component integration testing and support end-to-end solution validation

• Troubleshoot and resolve application, integration, and platform-related issues

• Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions

• Ensure adherence to ServiceNow development standards, governance, and security best practices

• Participate in design reviews and provide recommendations for platform improvements

• Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives

• Contribute to the successful implementation and adoption of ServiceNow modules across the organization

Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Company Description
👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery

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