Billing Specialist III

AECOM · Bengaluru, KA, India

  • Senior
  • Full-time
  • Posted 2026-09-11
  • Confirmed live on 25 September 2026

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Job description

Job Description
Job brief
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.
Responsibilities & Duties
- Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy
- The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.
- Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.
- Manage the daily activities by ensuring timeliness and meeting all required SLA.

• Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.
- Provide guidance and training to team members to improve productivity and performance
- Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.).
- Review and resolve escalated issues related to billing with the Onshore team.
- Generate, review, and analyze weekly, and monthly revenue reports.
- Assist in month-end and year-end closing activities related to accounts receivable.
- Identify trends in discrepancies and propose preventive measures.
- Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.
- Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes.
- Serve as a point of contact for internal and external stakeholders regarding process queries.

• Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.

• Perform transition-related activities such as process training & desktop procedures creation.

• Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.

• Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.

• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

• Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.

• Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.

• Manage complex billing transactions and perform quality review of invoices.

• Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Assist junior team members to address process related concerns

Qualifications
• Bachelor’s degree in finance & accounting or any Business-related course.

• 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.

• Excellent communications skills in both written and spoken English.

• Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.

• Advanced knowledge and understanding of accounting standards and procedures and internal controls.

• Experience working with ERP, i.e. Oracle Systems or SAP is preferred.

• Previous experience in process migration/transition is preferred.

• Experience working in Shared Services or BPO is preferred.

Additional Information
• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)

• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)

• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

• Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)

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