Knowledge Management Specialist (Fixed-Term)

AECOM · City of Taguig, , Philippines

  • Junior
  • Full-time
  • Posted 2026-09-23
  • Confirmed live on 25 September 2026

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Job description

Job Description
Responsibilities & Duties

Content Management

• Coordinate with global stakeholders on article creation & updates

• Ensure all contents undergo required Document Management Process before they go live in the system

• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository

• Index, revise, update a variety of comprehensive contents

• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)

• Format HTML codes into knowledge articles

• Coordinate translation requests

System Management

• Conduct Knowledge Base system maintenance checks

• Do testing before & after every system release

• Create & maintain records of system performance, system usage, & Articles inventory

• Prepare visual data analysis of reports

• Report issues/defects observed or raised by End Users for Development fixes

• Gather requirement for system enhancements

• Manage UAT with stakeholder users

• Create system know-how documentation

• Lead major project releases & rollout sessions

• Create Release Management End User Communications

Client Management:

• Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates

• Participate in planning & managing KM projects in alignment with agreed scope & delivery time

• Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow

Content Planning & Analysis:

• Impact assess “as is” & “to be” process for adherence & knowledge retention

• Perform analysis of content requirements

• Generate reports & interpret data from MS Excel

• Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities

• Take part in &/or lead projects related to research, creation, & maintenance of KM materials

Attributes:

• Ability to be thorough & meticulous in completing assigned tasks & with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)

• Ability to gather, integrate, validate, & analyze relevant data to develop resolutions, findings, & recommendations. (Analytical Thinking)

• Ability to effectively communicate within a varied audience & internal & external customer using different platforms. (Communication)

• Ability to actively identify new areas for learning & opportunities to improve processes, tools, & mindset (Continuous improvement)

• Ability to maintain good customer relationship & initiate ways to improve customer experience (Customer Service)

• Ability to identify & resolve moderate & complex issues by applying best practices & technical expertise & may recommend solutions for unique scenarios. (Problem Solving)

Qualifications
Qualifications & Requirements

Minimum Requirements:

• Bachelor’s degree &/or at least 4 years of relevant work experience

• Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook)

• Advanced proficiency in MS Excel

• Excellent research skills

• Experience using ServiceNow for KM (Knowledge Base, ticketing, HTML, chatbot)

• Experience on processes & procedures relevant in KM, Technical writing or copy-editing, Reporting & data analytics

• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management)

Preferred qualifications:

• Experience in web development & similar projects

• Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), & methodologies

• Knowledge of HR metrics & their applicability

• Experience in the use of other HR Systems e.g. Workday & other KM platforms

• Understanding of Process Mapping Tools & Methodology

• Experience working in outsourcing, shared services, or similar model within similar function

Additional Information
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, env

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