Director, of Channel Operations

Job description

Revolution Medicines is a global, commercial-state oncology company dedicated to discovering, developing and delivering innovative medicines for patients with RAS-addicted cancers. Leveraging its differentiated RAS(ON) tri-complex inhibitor platform, the company is advancing a broad, integrated portfolio of oral RAS(ON) inhibitors designed to directly target the active, cancer-driving state of RAS. Founded on rigorous scientific inquiry and a willingness to challenge long-held assumptions, Revolution Medicines is committed to changing the trajectory of disease for patients with RAS-addicted cancers worldwide.

Our people are united by a shared way of working: follow the science, challenge assumptions, act with urgency and hold ourselves to a high standard of rigor—all in service of patients.

The Opportunity:

Reporting to the Senior Director of Channel & Distribution, the Director of Channel Operations leads the account management, including contractual and operational implementation, launch readiness, and continuous improvement of the company's specialty pharmacy network. The role serves as the specialty pharmacy operations subject matter expert for Revolution Medicines’ US market.

This leader translates channel, access and brand strategies into scalable operating processes, partner governance, performance measures, and issue-resolution pathways that support timely patient access to product(s). The role balances strategic planning with hands-on oversight and collaborates closely with Distribution, Patient Services, Market Access, Commercial Operations, Finance, Legal, Supply Chain, Information Sciences, and Business Insights ensuring department and enterprise goals are achieved in a compliant manner.

This position is based out of our headquarters in Redwood City, CA, or remote.

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Account lead for Revolution Medicine’s specialty pharmacy partners.

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Program Implementation: Lead the channel operations workstream for new-product launch readiness, including partner onboarding, operating-process design, data readiness, testing, SOPs, go-live criteria, and post-launch stabilization.

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Operational Oversight: Translate approved channel and distribution strategy into scalable operational plans across specialty pharmacy partners.

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Establish and lead partner-governance cadences, service-level reviews, scorecards, escalation pathways, and corrective-action follow-through to improve fulfillment, data, inventory, and service performance.

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Monitor channel partner performance; identify emerging risks and lead cross-functional actions that support timely patient access, product availability, and customer service.

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Use specialty-pharmacy, and patient-services data to identify delays, root causes, and process improvement opportunities; communicate clear performance insights and recommendations to internal stakeholders.

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Drive network performance to improve patient access, conversion, and adherence across targeted partners.

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Oversee the operational administration of channel agreements, including service performance, scorecards, and issue escalation, in partnership with Finance, Pricing, Legal, Data Management, Account Management, and Supply Chain.

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Support field teams with tools, insights, and channel-specific strategies to enhance provider and patient access.

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Performance Monitoring: Proactively monitor and analyze business performance fulfillment data, identify delays or inefficiencies in collaboration with the Patient Services (PS) and Business Insights teams to implement solutions.

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Collaborate with Distribution on channel partner inventory levels, orders, and supply fulfillment performance to optimize product availability.

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Establish and lead partner accountability through QBRs, performance management, and data-driven insights.

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Monitor and manage performance across KPIs, including patient onboarding, adherence, dispense performance, inventory, and service quality.

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Participate in 3PL, SD, and Patient Services quarterly business reviews.

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Vendor Management: Oversee specialty pharmacy contractual operations, including service level performance, quarterly scorecards, and work closely with Data Management and Business Support to ensure compliant management of invoices for channel partners data and services.

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Cross-Functional Collaboration: Partner with Distribution, Patient Support Team, Commercial Operations, Finance, Supply Chain, and Business Insights to align tactical operations with corporate strategy.

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SOP Management: Develop, implement & maintain operational SOPs related to Channel activities, including the communication, implementation, adherence to, and ongoing maintenance of those SOPs related to systems, processes, data, and reporting templates.

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Work collaboratively with Data Aggregator and Insights team to ensure data received from our channel partners are accurate and validated.

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Support and maintain a high level of communication and collaboration with k

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