Program Manager, Product

Job description

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

About the team

The Justworks Technology Program Management team advances our mission by leading the complex, cross-functional programs that turn our most important Product and business strategies into outcomes for our customers. Sitting within the Product organization, our Program Managers help teams navigate some of the most complicated challenges facing Justworks — connecting work across FinTech, Healthcare, HRTech, and the technology and operations that power our products.

Our Program Managers lead highly collaborative, cross-functional endeavors, bringing together stakeholders across Product, Engineering, Design, Data, Operations, and customer-facing teams to solve problems that extend beyond any single team or roadmap. They deeply understand the business and customer outcomes behind the work, connect threads across teams and priorities, and create the clarity, structure, and alignment needed to move from strategy to execution.

By joining us, you’ll be part of an experienced Program Management team with a track record of leading large-scale transformations and strategic initiatives that impact how Justworks builds products, serves customers, and operates as a business.

About the role

As a Program Manager on the Technology team, you’ll lead complex, cross-functional programs tied to important Product, customer, and business outcomes. You’ll work across Product, Engineering, Design, Data, Operations, and customer-facing teams to bring together the people and work required to deliver outcomes that no single team can achieve alone.

You’ll take programs from ambiguity to execution — deeply understanding the problem, defining what success looks like, identifying the teams and dependencies involved, and building the operating model that allows the organization to move forward. You’ll connect work across roadmaps, establish clear ownership and decision-making, and adapt the program as priorities shift and new information emerges.

As a champion for the program’s outcomes, you’ll build alignment across teams with different priorities and perspectives, surface risks and tradeoffs early, and ensure execution remains connected to the customer and business problem we’re solving. You will operate independently within your programs and clearly articulate your reasoning, recommendations, and decisions to peers, leaders, and cross-functional stakeholders.

Responsibilities

• Independently own complex programs from definition through execution, maintaining focus on the customer and business outcomes they exist to deliver

• Translate ambiguous business and customer problems into clear program objectives, workstreams, ownership, milestones, and measures of success

• Build programs from the ground up, establishing the operating rhythms, decision-making mechanisms, stakeholder engagement, and governance needed to move work forward

• Partner deeply with Product and Technology leaders to understand strategy and roadmaps, connect dependencies across teams, and coordinate work toward broader outcomes

• Build strong relationships across functions by demonstrating curiosity, empathy, sound judgment, and a commitment to shared outcomes

• Identify and proactively manage dependencies, risks, and competing priorities, helping teams make clear tradeoffs and escalating when leadership decisions are required

• Use quantitative and qualitative data to understand program health, diagnose problems, inform decisions, and measure customer and business impact

• Adapt program scope, sequencing, and ways of working as the organization learns and priorities change

• Communicate complex work clearly across audiences, creating shared understanding of progress, decisions, risks, and outcomes

• Build repeatable mechanisms that reduce organizational friction and help teams execute more effectively over time

• Take on opportunities beyond core responsibilities to strengthen Program Management practices and drive impact across Technology

What you'll need

• 3–5+ years of program management, strategy, operations, product, or equivalent experience leading cross-functional work in a modern technology busine

Prepare for the interview

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