Product Manager – AI Product Engineering

Guidepoint · London, England, United Kingdom

  • Senior
  • Full-time
  • Posted 2026-09-04
  • Confirmed live on 25 September 2026

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Job description

Overview:

We are looking for a Product Manager to support the build, rollout, adoption, and continuous improvement of AI-powered products used across Guidepoint’s expert-network operations.

This role sits at the intersection of product management, product operations, workflow automation, AI adoption, and internal tools. The ideal candidate is a hands-on problem solver who can work closely with users, engineering, QA, design, operations, and leadership to turn high-friction workflows into reliable, scalable product systems.

The Product Manager will support a portfolio of mature and emerging initiatives by writing clear requirements, managing user feedback, looking at adoption, usage data & analytics, triaging issues, supporting UAT and helping teams make data-driven product improvements. This role is especially important as Guidepoint expands its use of AI, automation, and human-in-the-loop workflows across complex operational processes.

What You’ll Do:

Product Delivery & Execution

• Partner with engineering, QA, UX, and business stakeholders to support timely and high-quality delivery of product improvements.

• Participate in sprint planning, backlog refinement, UAT, release readiness, and post-release review.

• Help ensure features are tested against real user workflows, edge cases, business rules, and operational expectations.

• Support rollout planning, user onboarding, training, and adoption follow-ups for new and existing product capabilities.

Product Operations & Workflow Support

• Act as a day-to-day product contact for users

• Triage bug reports, user questions, change requests, and product feedback.

• Translate recurring themes into clear product requirements, tickets, acceptance criteria, and follow-up actions.

• Maintain strong product hygiene across Jira, Confluence, release notes, user documentation, and training materials.

AI Workflows & Tools

• Work with product and engineering teams to ensure AI-driven features are usable, measurable, and aligned with real business workflows.

• Help identify where automation is working well, where users are intervening, and where product improvements are needed.

Metrics, Adoption & Continuous Improvement

• Track product adoption, usage, user friction, defects, release outcomes, and operational impact.

• Build and maintain lightweight dashboards, recurring reports, and product health views.

• Synthesize input from users, support channels, usage data, QA findings, and stakeholder feedback to recommend product improvements.

• Support quarterly and sprint-level planning by bringing structured insights on product performance, adoption gaps, and user pain points.

Cross-Functional Communication

• Coordinate across Product, Engineering, QA, UX, Client Services, Operations, Compliance, and other stakeholder groups.

• Communicate product updates, known issues, release timelines, and training needs clearly to internal teams.

• Help ensure feedback is gathered before and after delivery, and that product decisions are grounded in user needs, business impact, and operational realities.

What You Have:

• 2–4+ years of experience in Product Management, Product Operations, Business Analysis, or Workflow Automation roles.

• Strong ability to translate ambiguous business problems into clear requirements, user stories, acceptance criteria, and delivery plans.

• Comfort working with engineering, QA, UX, and business stakeholders in an agile environment.

• Strong communication skills, verbal & written, including product documentation, release notes, training material, and stakeholder updates.

• Analytical mindset with experience using product metrics, dashboards, user feedback, and operational data to guide product decisions.

• Familiarity with AI products, LLM-powered workflows, recommendation systems, human-in-the-loop design, or automation products is strongly preferred.

What We Offer:

• Competitive salary, bonus and benefits

• Excellent medical coverage through BUPA

• Excellent professional development opportunities

• Supportive culture that celebrates and rewards success

• Monthly Happy Hour, Social Events, Summer Fridays

• Year-round company sponsored sports and team building events

• Informal work environment

• Employee Assistance Programs

• Volunteer days

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, w

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