Account Manager
WPP Media · London, United Kingdom
- Senior
- Full-time
- Posted 2026-09-01
- Confirmed live on 10 November 2026
Job description
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
3098 - Account Manager - UK
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
Google via Media Futures Group - A little about us: Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.
About the Search / Brand & Rep / YouTube team: This pod sits at the heart of Google’s ecosystem. It encompasses Search, Google's foundational product that is constantly evolving to offer innovative new ways for users to get the most relevant and advanced search results. You'll also drive Brand & Rep, shaping the corporate outlook by highlighting AI Leadership, Recruitment, and key Policy areas like Privacy, Online safety, and Digital sovereignty. Additionally, you will work on YouTube, a globally recognised brand with expanding opportunities across Shorts and the creator economy. Throughout it all, you'll work alongside a large, welcoming, and bright multidisciplinary team that offers great opportunities to collaborate, learn and grow.
About Client Ops: A percentage of this role will be in support of the Client Operations function that is a sub team within Client Services. This is a senior team of individuals and support from this role will enable significant exposure to the operational running of the account and suit an individual who is organised, proactive and has the desire to build business acumen to complement their Client Servicing skills.
About the Client Services team: The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.
Position Summary:
• Support the active management of key campaigns (including those from local network) and assist in the running of key client operations workstreams, balancing a split focus between campaign management and operational roles.
• Coordinate with local WPP network teams working on Google to ensure smooth delivery on their campaign briefs and associated operations.
• Work with broader Client Services teams to assist in operational matters on their pods and act as a daily contact on specific workstreams.
Essential Functions/Responsibilities:
Client Satisfaction
• Support efforts to delight clients and elevate relationships, working alongside the client's Media Operations function.
• Assist in running both internal and external deliverables and ensure clear communication of expectations to meet high standards of timeliness and accuracy.
• Support in managing client satisfaction for both campaign and operational issues and help resolve minor escalated issues.
Team Happiness
• Contribute to the agency culture and support junior team members.
• Ensure the wider team, including local WPP network teams, feels supported and motivated to meet deadlines.
• Bring energy, passion, and a willingness to assume positive intent, providing recognition for jobs well done.
Work Quality and Innovation
• Support the wider team to help clients in defining Actionable Campaign or Project Briefs and ensure on-time delivery for specific campaign/project elements.
• Support the use of AI and automation as a way of delivering efficiency and process improvement.
• Assist in fostering collaboration with Practices and network teams to deliver best in-class work.
Financial Strength and Operational Excellence
• Assist in monitoring adherence to financial p
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