Lead Account Executive – UKI (Mid-Market & Enterprise)

Freshworks · London, , United Kingdom

  • Senior
  • Full-time
  • Posted 2026-11-09
  • Confirmed live on 10 November 2026

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Job description

Job Description
Lead Account Executive – UKI (Mid-Market & Enterprise)
Location: Hatton Garden, Farringdon, London, UK (Hybrid: In-office Monday, Wednesday, Thursday)
Territory: UKI
Role Type: Full-time, Individual Contributor (IC)
Focus: New Business Acquisition / Hunting
About the Role
This is an Individual Contributor (IC) role based out of our vibrant London hub in Hatton Garden, Farringdon, dedicated to hunting and closing net-new business across the UKI
As a Lead Account Executive at Freshworks, you will spearhead new logo acquisition across a blended territory of high-growth mid-market companies and large-scale enterprise accounts. You will manage end-to-end sales cycles—collaborating closely with your dedicated regional BDR, steering cross-functional deal teams, and engaging C-level stakeholders.
As a brand ambassador, you will champion our innovative, AI-powered Software-as-a-Service (SaaS) product suite to help organizations become more productive, efficient, and customer-oriented.
What You’ll Do

• Drive the Territory Strategy: Develop and execute a comprehensive strategic plan to map, prospect, qualify, and close net-new business across your assigned Dutch mid-market and enterprise accounts to consistently exceed quota.

• Master Dynamic Deal Cycles: Lead end-to-end sales cycles tailored to deal complexity—navigating agile 3-month cycles for mid-market accounts up to 9+ month, complex strategic transformations for enterprise opportunities valued at €100k+ ARR.

• Partner with a Dedicated BDR: Work in lockstep with a dedicated regional Business Development Representative, aligning on account-based prospecting, outbound campaigns, and pipeline generation.

• Cultivate Executive Relationships: Engage with line-of-business leaders, procurement, and C-level decision-makers, establishing yourself as a trusted advisor who translates technical capabilities into measurable business ROI.

• In-Region Travel & Customer Presence: Travel regularly to the Netherlands to meet prospects and customers face-to-face, lead high-stakes pitch meetings, and represent Freshworks at key industry events.

• Quarterback Cross-Functional Teams: Effectively steer internal resources—including Solution Engineering, Product Marketing, Legal, and Executive Leadership—to run compelling evaluations and secure commercial sign-offs.

• Cross-Department Collaboration: Communicate continuously with marketing and pre-sales teams to design and execute high-impact regional campaigns that optimize internal and external sales processes.

• Continuous Product Expertise: Maintain deep subject-matter expertise across modern SaaS, CRM, Customer Experience (CX), and IT Service Management (ITSM) ecosystems.

• Rigorous Forecasting: Deliver regular, precise pipeline reporting and forecasting to sales management.

Qualifications
• What You’ll Bring

• Sales Experience: 5–7+ years of quota-carrying B2B software/SaaS sales experience, with a proven focus on outbound net-new business hunting.

• Full-Cycle Execution: Demonstrated success managing multi-stakeholder deals from initial discovery to executive sponsor alignment, legal/procurement negotiation, and final contract execution.

• Deal Versatility: Proven capability balancing transactional velocity with large enterprise deals (€100k+ ARR) requiring 6–9+ month strategic campaign management.

• Consistent Track Record: A documented history of quota overachievement selling technical software products into European territories.

• Domain Knowledge: Strong working knowledge of SaaS, CRM, ITSM, or Customer Service platforms, with the ability to project credibility on both technical and business levels.

• Mobility & Field Readiness: Willingness and flexibility to travel to the Netherlands to build deep, in-person relationships with prospects and customers.

• Work Ethic & Mindset: Highly motivated, resourceful, and self-directed, with the drive to go the extra mile and take ownership of territory outcomes.

• Languages: Full professional fluency in English is mandatory.

• Education: A diploma, Bachelor’s, or Master’s degree is desirable.

• Working Model, Culture & Perks

• Prime London Hub: Based in the heart of Hatton Garden, Farringdon, surrounded by top dining, coffee spots, and excellent transport links.

• Hybrid Balance: 3 days in-office (Monday, Wednesday, Thursday) collaborating with the team, and 2 days remote (Tuesday, Friday).

• Incredible Culture: An open, collaborative, and high-energy environment that celebrates wins, supports continuous career development, and fosters true teamwork.

• Daily Lunch Stipend: Fuel your day with a daily lunch stipend provided when working from the office.

• Comprehensive Benefits: Competitive compensation package, robust health and wellness coverage, pension, and regular team socials.

• Travel: Business travel to the Netherlands covered for prospective customer meetings and flagship events.

Additional Information
At Freshworks, we have fostered an e

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