Social Content Creator

Job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

- Quality: conversations that feel authentic and on-brand.

- Experience: effortless shopping from chat to checkout.

- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Help Gorgias become a brand people recognise, remember and want to follow. You’ll turn the experiences of ecommerce teams, our customers and our employees into original video content that earns attention.

About the Team

Gorgias helps ecommerce brands deliver customer experiences through AI and customer support software. Our marketing team is building a more distinctive voice in a competitive market, bringing the people behind the product and the businesses we serve into our storytelling.

We’re building a team that works like a creative agency: curious about its audience, willing to experiment, and able to turn a strong idea into something people want to watch. You’ll work directly with our Head of Marketing and partner with our Staff Content Marketer on distribution and Gabrielle on customer stories and brand alignment.

About the Role

We’re looking for a creator with strong ideas, good taste and the ability to bring those ideas to life on video.

You’ll own the creative process from finding an insight and developing a concept to scripting, filming and editing. You’ll build recognisable formats and recurring series around the realities of working in ecommerce and customer experience, while finding fresh ways to introduce our team and tell our customers’ stories.

A sketch about a CX manager preparing for Black Friday. A series following the people behind an ecommerce brand. A moment inside Gorgias that says more about our culture than a company presentation. You’ll help decide which ideas are worth making and how to make them work.

What You Will Do

Develop ideas people want to watch

- Get close to our audience: understand the pressures, ambitions and everyday experiences of CX managers and ecommerce teams.

- Turn those insights into original concepts, scripts, recurring formats and video series.

- Bring your own point of view on humour, storytelling and what makes a piece of content worth someone’s attention.

- Adapt relevant cultural moments and trends in ways that fit Gorgias and its audience.

Bring your ideas to life

- Take videos from concept through filming, editing and delivery.

- Make clear choices about hooks, pacing, sound, captions and visual style.

- Create primarily for social platforms, while contributing video ideas to broader brand campaigns.

- Work with practical equipment and simple production setups to deliver strong work consistently.

Make customers and employees part of the story

- Collaborate with Gabrielle to find customer stories with a compelling human perspective.

- Help teammates and customers feel comfortable on camera and bring their personalities into the content.

- Willingness to travel to capture stories with our team and customers, including at events and in locations such as Paris, Toronto and New York.

- Create content employees are proud to share and that gives potential colleagues a feel for Gorgias.

Learn and improve with every release

- Partner with Deana on how content is packaged and distributed across relevant channels.

- Review audience response and performance together to understand which ideas resonate.

- Experiment with formats, openings and storytelling approaches, and build on the ones that resonate, including turning them into recurring series where it makes sense.

- Balance creative freedom with a clear understanding of our brand and who we want to reach.

What We Are Looking For

- A portfolio that shows your creative ability. This could be your own account, work for a brand, freelance projects or a series you built independently.

- Evidence that you can earn an audience’s attention. Show us work people watched, shared, discussed or came back for, and explain your contribution.

- Strong creative judgement. You can explain why an idea, opening, edit or format works for a particular audience.

- Practical video skills. You can develop an idea, write it, film it and edit it into a

Prepare for the interview

Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practice it here, with a coach, in Java or Python.

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