Senior Manager, Strategic Accounts

Twilio · Remote - Japan

  • Senior
  • Full-time
  • Posted 2026-11-08
  • Confirmed live on 10 November 2026

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Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Strategic Accounts.

About the job

This position is needed to lead relationships with our largest customers who consume our messaging, voice, platform email and customer data platform services. You will be directly responsible for protecting and growing Twilio’s business across your assigned customers As a leader, you will drive along with your team highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.

Twilio is looking for a Senior Sales Manager to lead our Strategic Accounts team. This person will lead, mentor, and scale a high-performing team of full-cycle account executives, who are passionate about working with large clients across Japan!

Responsibilities

In this role, you’ll:

• Talk with potential strategic customers, where you spend time learning about their needs, and then through consultation, develop a strategic plan to help their service thrive through the use of Twilio’s platform.

• Success in leading and building high-performing enterprise sales teams. Understand how to manage your team to deliver more than they may think is possible.

• Comfortable allowing your team to be Owners of their own business. Sometimes this means giving them autonomy and trusting their decisions, but stepping in and coaching when needed.

• Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.

• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.

• Partner with and coordinate cross-functional internal teams (Solution Engineer, Sales Development, Legal, Engineering, Security, Marketing, Product) to efficiently navigate complex sales cycles

• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.

• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization

• EMPOWER OTHERS: Lead a team of AEs and manage the day-to-day operations that come along with it. Hire and retain top diverse talent, and be focused on their success and career progression!

• BE AN OWNER: Conduct weekly 1:1's with each team member. Provide tactical and strategic deal guidance, training, and career development.

• DON’T SETTLE: Help your team build and progress pipeline, work across functions like finance, marketing, product to execute complex deals.

• RUTHLESSLY PRIORITIZE: Ensure your team maintains accurate and up-to-date CRM information. Run weekly forecast calls with both your team and up to management.

• WRITE IT DOWN: Identify and work cross functionally to resolve inefficiencies in systems and processes.

• WEAR THE CUSTOMER’S SHOES: Prioritize the Twilio customer experience and protect the Twilio Brand.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of experience with 4 years in building teams, managing all monthly forecasting, and can support fiscal planning and revenue tracking for all major accounts in the region.

• Consistent track record of exceeding revenue targets & business objectives.

• Industry experience in selling Cloud based solutions, including IaaS, PaaS, CPaaS or SaaS and managing complex sales negotiations

• Highly analytical and data dri

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