Customer Marketing Specialist

DataDome · US - New York City

  • Junior
  • Full-time
  • Posted 2026-11-06
  • Confirmed live on 10 November 2026

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Job description

⭐ About the team:

DataDome delivers real-time bot and agent trust management, giving businesses complete visibility and control over all traffic—human, bot, or AI. Named a Leader in The Forrester Wave™ for Bot And Agent Trust Management Q2 2026, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds—letting legitimate users through seamlessly across websites, apps, APIs, and MCPs. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 35+ global PoPs, and 80+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering protection that outperforms.

About the role:

As the Customer Marketing Specialist, you will run the programs that turn DataDome customers into visible, vocal advocates. You are the hands-on program manager and executor for customer marketing, and the day-to-day liaison between Marketing and our customer-facing teams: Account Management and Customer Success.

This role is internal and external-facing. You will work directly with customers to write customer stories, produce video testimonials, and secure reviews, while partnering with Product Marketing, Content, Field Marketing, and SMEs on production and distribution.

This role is part of the Corporate Marketing department, which drives corporate messaging, branding, content, communications, and PR. We are storytellers and strategists working to advance DataDome's mission: freeing the web from fraudulent traffic.

You will thrive here if you are organized, resourceful, and comfortable engaging senior cybersecurity and fraud leaders directly.

👉 You will be more specifically in charge of...

Executing DataDome's customer marketing programs across three categories, and measuring and reporting on their performance.

Advocacy

• Partner with Account Management and Customer Success to identify champions and success story candidates, and agree on which stories to pursue and when.

• Interview customers and write customer stories, case studies, and quotes, working with Content Marketing on production and distribution.

• Capture video testimonials with customers, coordinating with Content and Creative on production.

• Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials.

• Coordinate customer participation in joint speaking engagements.

Engagement

• Plan, schedule, and coordinate customer-facing campaigns, including customer webinars.

• Support customer advisory board and user group logistics, in partnership with Product Marketing.

• Partner with Field Marketing on customer participation at in-person events.

• Keep customer touchpoints consistent and on-brand across Account Management and Customer Success outreach.

Expansion

• Work with Account Management and Customer Success to spot expansion and multi-product opportunities in the customer base.

• Build customer marketing campaigns and content that support cross-sell and upsell.

• Maximize the use of customer stories in sales and account collateral, and support materials for renewal and expansion conversations.

• Track program impact on retention, expansion, and pipeline, and report results regularly.

Cross-team liaison

• Serve as the single point of contact from Marketing to Account Management and Customer Success.

• Run a regular cadence with both teams to surface customer wins, advocates, and upcoming opportunities.

• Use SMEs pragmatically, without overburdening them.

👤 It would be great if you have...

• 3–5 years of experience in customer marketing, advocacy, or content marketing in B2B tech; cybersecurity is a plus.

• Strong writing and interviewing skills, with experience producing customer stories, case studies, and video testimonials.

• Comfort engaging customers directly, including senior fraud and cybersecurity leaders (CISO, VP-level).

• Excellent project management skills; able to juggle multiple programs and stakeholders and deliver on time.

• Experience working with Account Management, Customer Success, or Sales teams.

• Familiarity with review platforms (G2, Gartner Peer Insights) and with customer reference and advocacy tools.

• A pragmatic, hands-on approach to executing programs and working with SMEs without overburdening them.

What's in it for you?

• Hybrid work setup (2 days/week in office) with access to our Soho, NYC office, a $50/month allowance for those coming in regularly (10+ days/month), and a $500 home office stipend to set up your ideal workspace — fostering the collaboration, fairness, and alignment that fuels DataDome's growth.

• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.

• Professional Development: #Growth is part of our DNA, therefore we invest in your persona

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