General Manager - Site Operations

Quince · United States

  • Senior
  • Full-time
  • $150,000 – $200,000
  • Posted 2026-11-04
  • Confirmed live on 10 November 2026

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Job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.

• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.

• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE:
Site Director, IND1

As the Site Director of Quince’s newest site in Indianapolis, you will play a pivotal role in overseeing our fulfillment center operations, driving performance while fostering a positive and safe work environment. This over 1M square foot facility will be on the cutting edge of Quince operations, incorporaing ecommerce execution, returns management and cross dock operations. You'll be responsible for oversight of the operational execution as well as budget management, people development, and implementation of continuous improvement initiatieves. This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results-driven team culture.

Responsibilities

• Direct and drive all aspects of site operations, including performance, quality, safety, and customer experience across inbound receiving, inventory management, and outbound fulfillment departments.

• Manage the operational P&L for the site, ensuring cost control, budget adherence, and working capital efficiency.

• Champion cutting edge technological and process design for next-generational warehouse development

• Foster a culture of continuous improvement by implementing Lean and Six Sigma methodologies, driving process enhancements and quality initiatives that optimize throughput and accuracy.

• Manage performance KPIs including on-time dispatch, inventory accuracy, labor productivity, and shrink, identifying and tracking key metrics to enhance operational efficiency.

• Ensure all safety standards and compliance regulations are followed, creating a secure working environment for all team members and minimizing incidents and injuries.

• Oversee staffing, including recruitment, training, performance management, and the development of team members to build a strong operational bench.

• Cultivate positive employee relations, support career development, and promote a strong leadership pipeline within the organization.

• Collaborate with cross-functional teams (HR, Finance, IT, Facilities, Logistics) to ensure resource availability and support for key projects and initiatives.

• Share best practices, operational innovations, and lessons learned with other facilities and headquarters to drive consistency and operational excellence across the network.

Qualifications

Required

• Bachelor's Degree in Business, Operations, Supply Chain, or a related field

• 12+ years of leadership experience in distribution, e-commerce fulfillment, or manufacturing environments, including at least 4 years in a senior management role

• Proven track record of driving operational performance, process improvement, and team development

• Experience mana

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