Customer Success Manager - SMB

Shopmonkey · Remote - U.S.

  • Senior
  • Full-time
  • $60,000 – $75,000
  • Posted 2026-10-30
  • Confirmed live on 10 November 2026

Apply at Shopmonkey

Job description

As a Customer Success Manager, you have the opportunity to serve, help and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. In this position, you will lead Shopmonkey’s customer expansion initiatives. You are responsible for building relationships with customers, mitigating churn, building towards expansion, and driving adoption and engagement with key value-add products and features.

You will have the opportunity to:

• Learn all about the Shopmonkey product suite, our customer's journey, and automotive industry

• Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help

• Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services

• Ensure customers are engaged and proactively engage in churn mitigation efforts

• Monitor and evaluate the the health of our customer base, ensuring customers renew their subscription on an ongoing basis

• Work cross-functionally with Sales, Support, Product and Implementation teams to ensure clean handoffs and exceptional customer experience.

• Maximize the tools available to improve efficiency and reporting, keeping the team on track for growth targets and mitigating churn

• Communicate thoughtful, customized solutions that help customers move forward and grow their business

• Visit customers and attend events/trade shows as required

We are looking for people who:

• Have a clear, professional, friendly and informative communication style

• Have a deep sense of empathy and experience in a customer-facing roles

• Enjoy creative problem solving, being resourceful, and experiencing new and different challenges everyday

• Show a passion for SaaS B2B, are life-long learners, and highly motivated to excel

• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.

• Adapt quickly to changing priorities and evolving customer needs

• Have a related education background (Bachelor’s degree preferred)

• Experience using tools such as Salesforce, Intercom, Totango, Pendo is a plus

• As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

• Experience managing customers at various life cycle stages

• Experience supporting SAAS products

• Experience being a "product expert" and guiding customers on best practices

In the United States the range is typically a salary of $60,000 to $75,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health & Wellness

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date

• Short term and long term disability

• Employee assistance program

• Reimbursement for a personal health and wellness membership

• Generous parental leave

• 401(k) available upon hire

✈️ Time Off

• 11 paid holidays

• Flexible time off - take the time off you need!

🥰 Giving Back

• Matching donations for approved charitable organizations

• Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmo

Prepare for the interview

Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practice it here, with a coach, in Java or Python.

More at Shopmonkey

More like this

All open software jobs