CRM Manager – Tide Credit

Careers at Tide · India, Hyderabad

  • Senior
  • Full-time
  • Posted 2026-10-29
  • Confirmed live on 10 November 2026

Apply at Careers at Tide

Job description

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs

• Over 2 million members globally and rapidly growing

• Over $300 million raised in funding

• 3,000 Tideans globally

• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

About the Team

This role sits within Tide’s Credit CRM team - a collaborative group of marketers driven by ownership, experimentation, and impact.

Our mission is simple: help members save time and money so they can focus on doing what they love. We use data, creativity, and technology to drive engagement, retention, and long-term value.

What We’re Looking For

We’re looking for a detail oriented, curious, explorative, and commercially focused CRM Manager with a strong background in CRM Marketing. You’ll have a proven track record of developing and executing CRM strategies that drive product adoption and increase customer lifetime value.

You’re comfortable working with CRM tools and marketing automation platforms, and you have strong analytical skills that enable you to turn data into actionable insights. You’ll be equally at home building automations and working with immediate stakeholders to take the story of performance to the business.

What You’ll Be Doing

As CRM Manager – Tide Credit, you will:

• Inherit an excellent base line communications programme that you’ll be tasked to expand, drive and optimise through ever-increasing personalisation, segmentation and automation

• Lead the planning and execution of CRM strategies for Tide credit products, aligned with business objectives and growth targets

• Analyse campaigns and report out to immediate stakeholders on trends and recommendations. Use data to define, build and maintain segments including building and maintaining reporting dashboards to track CRM performance

• Implement highly targeted strategies to optimise campaign performance and maximise member product adoption and lifetime value

• Have autonomy to develop and implement a test and learn plan, A/B tests and optimisation strategies

• Collaborate closely with Product, Content, BI and other Marketing teams to align CRM initiatives with company-wide goals

• Drive and deliver cross-functional initiatives to enhance the member experience and grow Tide credit

• Work in a multinational team of passionate CRMers, Product marketers and Product Managers with a track record of delivery, who are dedicated to collaboration, innovation and ownership.

What Makes You a Great Fit

• 3+ years of expertise in end-to-end CRM/retention marketing management across a number of sub-products and business units

• You’ve developed and delivered CRM programms, demonstrating proven results against targets

• You have hands-on experience with CRM platforms e.g. Salesforce, Adobe Campaign, and an understanding of HTML and SQL

• You have experience handling campaign data from different sources using BI tools e.g. Looker, Quantum Metrics, and experience turning this data into strategic insights

• You have experience in A/B and MVT testing, along with segmentation and targeting

• You have solid communication and reporting skills and are able to work well in partnership with technical and non-technical stakeholders: excellent spoken and written English

• You are hands-on, delivery oriented, and results-driven, with the ability to handle multiple projects and adapt to changing priorities

• You may have worked in Financial Services, start-ups, credit/lending or tech space

• You have a curious nature, great organisational skills and impeccable attention to detail

Our Tech Stack

(You don’t need to master all of these — but you should be excited to learn.)

• Salesforce Marketing Cloud

• Jira

• Looker

• Litmus

What You’ll Get in Return

At Tide, we believe in making work, work for you. We embrace flexible ways of working and support a healthy work-life balance.

With our Working Out of Office (WOO) policy, you can work remotely

Prepare for the interview

Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practice it here, with a coach, in Java or Python.

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