Senior Manager, Partner Led Channel & Growth Operations

ServiceNow · San Diego, California, United States

  • Senior
  • Full-time
  • $139,900 – $244,800
  • Posted 2026-10-13
  • Confirmed live on 14 October 2026

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Job description

Job Description
ServiceNow is looking for a Senior Manager, Partner Led Channel & Growth Operations to wear three critical hats across AMS GPC: incubating Partner Led Channel as a new business model in AMS, supporting Canada operations as a business partner, and enabling Major Area Strategists to drive pipeline growth and partner presence in AMS Major Areas. This is a high-impact, multi-dimensional role that sits at the intersection of new business model enablement, operational excellence, and strategic growth support. You'll work with Global Operations, a new PLC leader, regional operations, and strategists to make this portfolio execute.
What You'll Own
Partner Led Channel Incubation & Enablement (40%)

• Global Ops alignment: Partner with Global Operations to understand PLC operating model, business requirements, and operational structure. Translate Global model to AMS context.

• Systems & process definition: Understand how PLC operates within our backend systems, define data flows, deal routing, partner hierarchy, and operational workflows that enable the model.

• New leader enablement: Work with new PLC leader to understand their business priorities, operational needs, and scaling plans. Help them navigate AMS operational infrastructure and best practices.

• Operational roadmap: Support the PLC launch/ramp plan for AMS—what systems get configured when, what processes need to be in place, staffing/capacity planning. Work with leader to execute roadmap and enable team.

• Cross-org coordination: Coordinate with Data & Systems team, Finance, IT, and other stakeholders to ensure PLC can operate smoothly within AMS infrastructure.
Canada Sales Operations & Execution (30%)

• Forecasting discipline: Manage weekly/monthly forecast submission, validation, and accuracy. Own forecast quality and integrity.

• Deal review coaching: Support deal reviews with Canada leader and team. Diagnose deal health, identify risks, surface pull-in candidates.

• Pipeline intelligence: Track pipeline composition, stage velocity, sourced vs. sell-through. Surface early-warning signals on stalled deals.

• Performance management: Coordinate quarterly/annual performance management—MBO setting, attainment tracking, individual conversations.

• Operational discipline: Ensure agreed-upon sales processes are followed. Escalate issues to Partner Operations team.
Major Area Strategist Support & Pipeline Growth (30%)

• Forecast & QBR support: Support Major Area Strategists for forecasting calls and QBRs. Gather data, surface trends, prepare executive briefs.

• Deal tracking & intelligence: Maintain visibility into strategic deals for each strategist. Surface pipeline risks, opportunities, and acceleration candidates. Provide deal-level coaching.

• Pipeline analytics: Build self-serve data views and scorecards for strategist's portfolios. Track growth metrics and NNL attainment. Surface insights to drive growth strategy.

• Counsel & advisory: Be a sounding board for strategists on deals, strategy, and operational challenges. Provide market/competitive intelligence as needed.
Key Relationships

• Head of AMS GPC Business Operations (your manager)

• PLC Leader (new to AMS, building PLC business)

• Canada Leader (operational partnership)

• Major Area Strategists (2 current, expanding in 2027)

• Senior Manager, Partner Operations Infrastructure (operational standards/escalations)

• Global Partner Led Channel Operations team (PLC model alignment)

• Data & Systems team (PLC systems enablement)

• Field Business Partners (coordination)

Qualifications
What You Bring
Required Experience

• 7+ years in sales operations, sales management, or business operations roles.

• 2+ years directly supporting sales leaders or strategic teams as a business partner.

• Experience launching or scaling new business models or sales motions.

• Deep expertise in sales forecasting, deal review processes, and pipeline management.

• Strong analytical mindset. You can pull data, diagnose issues, and identify growth opportunities.

• Advanced Excel and BI tools proficiency (Tableau, Power BI, or similar).

• Excellent communication and executive presence.

• Balance of operational discipline and strategic thinking.

• Cross-functional collaboration (Finance, IT, Sales Leadership, Global Operations).
Preferred Qualifications

• Partner/channel sales operations or management experience.

• Experience with SaaS or enterprise software sales operations.

• Track record scaling new business models or sales organizations.

• Familiarity with CRM systems and sales forecasting tools.

• Experience working across multiple geographies or business units.

• Executive-level communication and strategic advisory experience.
Character Traits

• Comfortable with ambiguity. PLC is new. You can work with incomplete information and incomplete processes to figure out what works.

• Business-minded strategist. You think about growth, market dynamics, and outcomes—not just proc

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