Customer Failure Analysis Engineer

Western Digital · San Jose, CA, United States

  • Junior
  • Full-time
  • Posted 2026-10-09
  • Confirmed live on 12 October 2026

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Job description

Job Description
Join our dynamic and collaborative team to help with WD failure analysis automation and data analytics in support of requests from our customers teams. As Data Analytics / LLM / AI / SQL Engineer in Failure Analysis Team, you will be responsible for helping define requirements and plans and own implementation of Data Analytics / LLM and AI/ SQL and dashboard projects. You will collaborate with local FA team and other teams to drive the progress of the projects. These projects will create enhancements to the analytics and reporting dashboards, automate Electrical and Mechanical FA work and improve turn-around time of FA. You will review failure analysis report formats in the existing system and use them as reference for automating generation of FA reports. These reports are used to communicate key lab data and causes of failure to the customers, field application engineers, quality managers, manufacturing, or development teams. You will use Data Analytics, SQL, Apache Superset, PowerBI, Devin, Dremio and Python to create dashboard improvements used by FA Teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• The ML / LLM / AI Engineer in Failure Analysis will:

• Help define and document requirements for Data Analytics / LLM (Large Language Models) FA projects as well as helping implement it.

• Help Electrical and Mechanical lab Engineers automate their processes.

• Help with migration of visualizations from Spotfire to Apache Superset or Microsoft Power BI

• Use Machine Learning, SQL and Python to create FA dashboard improvements.

• Collaborate with local FA team and other teams to drive the progress of these projects.

• Support any future additional Machine Learning / AI projects.

• Be FA Team resident expert and spokesperson for DA / LLM / AI / SQL / dashboard technical topics.

• You will effectively communicate results and status with management and team members and help resolve project challenges

Qualifications
REQUIRED

• Knowledge and experience with Data Analytics, Python, C++ and SQL

• Knowledge of LLM (Large Language Models)/AI

• BS/MS in Computer Science/Data Science or equivalent with Machine Learning coursework completed.
SKILLS

• Proven problem-solving skills

• Good interpersonal and teamwork skills

• Leadership skills

• Effective at multi-tasking, organization and time management

• Self-motivated and responsible

• Demonstrates patience, confidence, and composure

• Strong written and verbal communication skills

• Experience: Prior industry experience a plus

• Experience with Apache Superset, Devin, Power BI is a plus

Additional Information
WD is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available HERE.
WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience, we anticipate that the application deadline will be 01/9/2027, although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If w

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