Learning and Quality Specialist

Quince · United States

  • Junior
  • Full-time
  • $60,000 – $80,000
  • Posted 2026-10-08
  • Confirmed live on 13 October 2026

Apply at Quince

Job description

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.

• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.

• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

Learning and Quality Specialist

We are seeking an organized, proactive leader to support the continued growth and performance of our Learning & Development team. As the Learning and Quality Specialist, you will play a critical role in ensuring training effectiveness, audit compliance, and cross-training initiatives across PM shifts. You’ll lead onboarding sessions, oversee trainer performance, and drive accountability across all learning programs to ensure consistent quality and engagement.

This role requires strong communication, analytical thinking, and a solutions-first mindset. You’ll serve as the primary point of contact for evening training operations, partnering closely with supervisors and leadership to track progress, identify risks, and continuously improve our training ecosystem.

RESPONSIBILITIES:

• Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.

• Provide structured coaching and feedback to trainers to improve effectiveness and engagement.

• Ensure consistency in training standards, delivery, and expectations across all PM trainers.

• Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.

• Track and report on new hire training progress, productivity ramp-up, and early retention.

• Partner with supervisors and managers to identify risks or additional support needs for new hires.

• Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.

• Track and manage cross-training completions and progress across departments.

• Maintain accurate reporting dashboards to ensure leadership visibility into skill development.

• Identify training gaps and propose solutions to strengthen multi-skill readiness among associates.

• Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable.

• Lead trainer meetings to communicate updates, process changes, and performance expectations.

• Support scheduling, coordination, and execution of training and learning initiatives.

• Provide input on curriculum enhancements based on audits, feedback, and evolving business needs.

• Support change management initiatives by reinforcing updated SOPs and training content.

• Drive accountability across trainers and learners to ensure compliance with training standards and quality expectations.

REQUIREMENTS:

• Bachelors degree

• 2–3 years of training, facilitation, quality assurance, or learning & development experience (warehouse or operations environment preferred).

• Demonstrated leadership or supervisory experience (formal or informal).

• Strong proficiency in Google Sheets (

Interview problems reported for Quince

Reported by candidates and public write-ups, not by Quince. Practise each one here:

More at Quince

All open software jobs