Partner Account Manager

KnowBe4 · Tokyo, Japan

  • Senior
  • Full-time
  • Posted 2021-08-25
  • Confirmed live on 25 September 2026

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Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

As Partner Account Manager, your focus is on developing and growing the partnership with a selection of our most strategic reselling partners. By formulating joint strategic plans and through high impact activities, you develop, enable, and grow the partner’s impact and maturity. Your success will be defined in business (annual growth and market share), breadth (positioning the full Knowbe4 platform) and activation (demand gen activities that lead to deal registrations as well as enablement of sales) and brand awareness (joint success stories). You help to enable and build relationships with key stakeholders within the partner departments and their counterparts in our company. You'll understand the ins and outs of your partners, what motivates and drives them, what their focus is and more.

Responsibilities:

• Build and maintain strong relationships with key partners reselling KnowBe4 products

• Conduct deep discovery to understand the partners’ organizational structure, goals and objectives as well as motivators for partner reps

• Develop a comprehensive understanding of your partners business and operations

• Conduct initial onboarding with assigned partners

• Collaborate with partners to develop mutually beneficial, strategic business plans to achieve sales targets

• Enable partners to equip them with positioning, product knowledge, selling best practices and demand generation tools

• Communicate the value of reselling KnowBe4 to increase partner investment

• Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment

• Maintain clear and consistent communication with various teams at partner organizations

• Drive partners to the portal to utilize marketing campaigns and demand generation tools and assist them in implementing marketing campaigns

• Coordinate and collaborate on joint marketing efforts and tie it into business goals to deliver ROI

• Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship

• Monitor partner performance and track key performance indicators (KPIs)

• Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting

• Maintain accurate and thorough records in Salesforce.com

• Ensure partner compliance with partner agreements

• Drive adoption of company programs among assigned partners

• Set joint goals and clear expectations with partners so that they understand rules of engagement, best practices and overall expectations of the partnership

Qualifications:

• Bachelor’s Degree in a relevant field a plus

• Familiarity with standard concepts, practices and procedures within the IT Security Field

• Minimum 3 years of sales experience , Channel Sales required

• Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company

• Strong understanding of partner ecosystems and channel sales

• Excellent verbal and written communication

• Excellent presentation skills

• Excellent time management and organization skills

• Strong collaborative and teamwork skills

• Strong analytical, strategic mindset, and negotiation skills

• Having a good understanding of customer needs and pain points and positioning the Knowbe4 proposition to that accordingly

• Influencing communications accompanied with the ability to make the complex understandable gain a quick understanding of the needs and pain points of channel partners

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be p

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