Lead Product Manager, Shopping Experience

Minted · San Francisco, CA

  • Senior
  • Full-time
  • Posted 2026-09-23
  • Confirmed live on 25 September 2026

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Job description

<div>
<p><strong>The Role: </strong></p>
<p>As a digitally native company, Minted's Shopping Experience and commerce platform are core to the company's success. Minted's online shopping experience allows consumers to discover, customize, and purchase from an extensive assortment of products and categories, all designed by independent artists around the world. We are driven by creating a customer journey that serves both our artist community and the savvy e-commerce shopper.</p>
<p>We are seeking a Lead Product Manager to own the strategy for how customers find and choose products on Minted. Over the next two years, we are integrating a new product information management platform, which will give us structured, machine-readable data about our product catalog. That data supports a set of experiences we cannot build today: search and browse that understand what a customer is looking for, product detail and category pages generated from product attributes, and filtered navigation that is fully crawlable. Combined with parallel investments in analytics, customer data, and content management, it is the foundation for conversational shopping and for deep personalization later. This role decides what we build on that foundation, in what order, and why.</p>
<p>The role spans our discovery surfaces (search, browse, category, and product detail) and our conversion optimization program, with dependencies running into product data, customization and rendering, checkout, and marketing. You will set the strategy and objectives for your pod, lead initiatives that cross pod and functional boundaries, and raise the standard of product craft for the PMs around you.</p>
</div>

You will:
• Set the strategy for Minted's discovery experience in partnership with engineering and design: where to play and how to win across search, browse, category, and product detail. Derive it from business strategy, the competitive environment, behavioral data, test results, customer insight, and technical constraints and capabilities.

• Prioritize the growth levers that move our targets, then prioritize the customer problems that move those levers, then consider the solution space. Up-level the organization by holding that sequence when others want to start with solutions.

• Set the objectives, key results, roadmap, and initiative scope consistent with that strategy, along with the sequencing and the resourcing implications. Carry a two-year planning view alongside the near-term roadmap.

• Own and continuously maintain the prioritized list of customer problems across your surfaces, keeping it current with fresh behavioral data, user research, customer support and concierge signals, session replay, dogfooding, and competitive scans.

• Define the strategy for turning our new product data foundation into customer value, and lead its execution: attribute-driven search and browse, dynamic product detail and category pages, crawlable filtered navigation, and the groundwork for conversational shopping and deeply personalized discovery.

• Develop and lead initiative strategies that span multiple teams and functions, and resolve the dependencies and disagreements those initiatives create with other teams and with stakeholders.

• Shape solutions with engineering and design. You hold the business problem and the value case, design holds the experience, engineering holds feasibility and cost. Your job is to find the right-sized solution where the three meet.

• Argue for defensibility in addition to value. Ask whether a bet is hard for a competitor to copy and whether it improves margin, and be willing to kill an idea that does not clear the bar.

• Set a new standard for rationale and foresight with the briefs and documentation you produce, stating the assumptions, the growth lever, the customer problem, the success criteria, and the instrumentation plan explicitly.

• Specify the instrumentation for everything your team ships, including the events that power key metrics and KPIs and the tracking behind on-site clicks and interactions. Instrumentation is called out explicitly in the brief and ships with the work.

• Run a high-velocity test program across your surfaces. Design lean tests with the intent to launch and productionize them if they win. Evangelize the tenets of proper experiment design and lead by example in your understanding of what is working or not working, why, and what to do about it.

• Manage upward with clear strategic intent and a recommendation attached to every problem you raise, and get out in front of risks and stakeholder misalignment before they escalate.

• Be the trusted and accountable partner to your teammates and stakeholders. Run project kickoffs and read-outs, prioritize and revise the backlog through delivery, handle scope changes, prepare Customer Service and other affected teams ahead of launch, and run user acceptance testing to ensure quality output.

• Report results broadly against objectives and KPIs, share

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