Customer Support Specialist

Sutherland · Cairo, Cairo Governorate, Egypt

  • Junior
  • Full-time
  • Posted 2026-08-26
  • Confirmed live on 25 September 2026

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Job description

Job Description
• Respond to customer inquiries via phone, email, and chat.

• Provide accurate information about products, services, and company policies.

• Handle customer complaints and resolve issues professionally and efficiently.

• Follow up with customers to ensure their concerns are resolved.

• Process requests, orders, returns, or other customer-related transactions.

• Maintain accurate records of customer interactions.

• Escalate complex issues to the appropriate department when necessary.

• Work closely with internal teams to ensure a smooth customer experience

Qualifications
• Previous experience in customer service, customer support, or a similar role is preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving and interpersonal skills.

• Customer-focused, patient, and professional attitude.

• Ability to work effectively under pressure and manage multiple tasks.

• Good computer skills and familiarity with CRM or customer service systems.

• Fluent in [English/Arabic/other language], if applicable

Company Description
Are you a people person with excellent communication skills and a passion for helping customers? We’re looking for a Customer Service Specialist to join our team and deliver an outstanding customer experience.

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