Sr. Associate Account Management

Sutherland · Hyderabad, //TS, India

  • Senior
  • Full-time
  • Posted 2026-09-10
  • Confirmed live on 25 September 2026

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Job description

Job Description
Key Responsibilities:

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns

• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats

• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs

• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies

• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks

• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment

• Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications
Required Skills & Qualifications:

• 2+ years of experience in email operations, Trust & Safety, or SOC environments

• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure

• Hands-on experience with Splunk for log analysis

• Strong analytical, investigative, and problem-solving skills

• Ability to work in shifts within a 24x7 environment

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description
Agent – Mail Operations (2+ Years Experience)
Role Summary:

Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

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