Customer service representative

Sutherland · Cairo, Cairo Governorate, Egypt

Job description

Job Description
• Provide professional technical support and troubleshooting to customers.

• Identify and resolve technical issues efficiently.

• Guide customers through solutions in a clear and friendly manner.

• Document customer interactions and reported issues accurately.

• Deliver an excellent customer experience while meeting performance standards.

• Work effectively in a fast-paced, team-oriented environment.

Qualifications
• Excellent English communication skills.

• Strong problem-solving and troubleshooting abilities.

• Good computer and technical skills.

• Customer-focused with a professional attitude.

• Ability to multitask and work under pressure.

• Willingness to work rotational shifts, including overnight shifts.

• Previous technical support or customer service experience is a plus, but not mandatory.

Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practise it here, with a coach, in Java or Python.

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