Customer Care Representative English speaker

Sutherland · New Cairo City, Cairo Governorate, Egypt

  • Junior
  • Full-time
  • Posted 2026-09-21
  • Confirmed live on 25 September 2026

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Job description

Job Description
• Provide first-line technical support to customers via phone.

• Troubleshoot and resolve hardware and software issues

• Guide users through troubleshooting steps

• Analyze technical problems and ensure timely resolution

• Document incidents, troubleshooting steps, and resolutions in support systems

• Escalate complex issues when required

• Collaborate with internal teams to improve support processes and knowledge bases

• Maintain a high level of customer satisfaction

Qualifications
• English level: B2 / C1

• Graduates and dropouts are welcome to apply

• Good communication and problem-solving skills

• Basic technical troubleshooting knowledge

• Flexibility to work rotational shifts

• Customer-focused mindset

• Ability to work effectively in a fast-paced environment

• Location: New Cairo

• Work Model: On-site

Company Description
Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.

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