Senior Staff Product Manager, Conversational AI

ServiceNow · Santa Clara, California, United States

  • Senior
  • Full-time
  • $190,900 – $334,100
  • Posted 2026-09-18
  • Confirmed live on 25 September 2026

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Job description

Job Description
We are seeking an exceptional Senior Staff Product Manager to own and drive the strategic vision and execution of AI-native conversational experiences across the ServiceNow platform. In this role, you will take full ownership of product direction, navigate complex cross-functional challenges, and establish yourself as the trusted expert—internally and externally—for conversational AI strategy. This is an ownership role for a self-directed leader who thrives in ambiguity, drives alignment across silos, and earns credibility as a thought leader.
What You Get to Do in This Role

• Own the end-to-end product vision, strategy, and roadmap for AI-native conversational experiences—from conception through market success

• Take initiative to identify strategic opportunities, define product direction, and make bold decisions with conviction

• Drive execution across complex multi-team challenges (AI/ML, Engineering, Design, Data, GTM, Customer Success, Security)

• Navigate ambiguous, high-impact product decisions requiring cross-functional alignment and creative trade-offs

• Establish yourself as the recognized expert on conversational AI strategy—internally with leadership and partners, externally with customers.

• Represent product strategy to executive leadership, and key accounts with clarity and confidence

• Maintain deep knowledge of the AI market—emerging models, techniques, competitive moves, and industry trends

• Identify strategic inflection points and market opportunities before they become obvious

• Understand enterprise customer workflows deeply; connect their pain points to conversational AI solutions

• Turn customer feedback into strategic insights and roadmap priorities

• Define multi-year strategy aligned with platform vision while remaining agile to market signals

• Communicate complex problems into clear requirements; inspire teams around shared vision

• Influence without direct authority; build alignment through leadership credibility and demonstrated progress

• Partner with Design, Research and Engineering teams to deliver effective end-to-end conversational customer experiences

• Define success metrics, telemetry requirements, and drive continuous optimization

• Connect AI innovation to workflow automation, governance, and enterprise operations

• Synthesize insights across AI research, market trends, and customer needs

• Anticipate where the market is heading; position ServiceNow to lead

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 12+ years of software product management experience

• Proven ability to own and drive product visions from conception to market success

• Demonstrated expertise building and scaling conversational AI, agentic, or LLM-powered products at enterprise scale

• Strong track record navigating complex cross-functional challenges and aligning multiple teams

• Established as a recognized expert/thought leader in conversational AI or adjacent AI domains

• Deep technical acumen; comfort engaging deeply with AI/ML engineers on architecture and feasibility

• Strategic thinking ability; skill at connecting dots across domains and anticipating market evolution

• Experience selling to and supporting enterprise customers through buying, deployment, and adoption

• Exceptional communication and influence skills; ability to inspire teams and convince stakeholders without direct authority

• Self-directed and entrepreneurial; comfortable taking initiative in ambiguous situations

• Deep knowledge of current AI landscape—LLMs, RAG, multi-agent systems, agentic AI

• Experience at AI-native companies or during transformational AI moments

• Background in workflow automation, BPM, or enterprise operations software- nice to have

• Familiarity with ServiceNow platform, customers, or enterprise software ecosystem- nice to have

FD21
For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information
Work Personas
We approach our distributed world of work with flexi

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