Junior Collection Officer - Finance

SGS · Hyderabad, , India

  • Junior
  • Full-time
  • Posted 2026-09-11
  • Confirmed live on 25 September 2026

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Job description

Job Description
We are looking for a Junior Collection Officer - Finance to join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records.

• Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.

• Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action.

• Record collection activities, customer responses, payment commitments, and follow-up actions accurately in the ERP or collection tracking system.

• Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures.

• Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries, disputes, and allocation issues.

• Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.

• Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary.

• Maintain complete and accurate collection records, customer correspondence, and supporting documentation for audit and management review.

• Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards.

• Contribute to improving collection effectiveness, reducing overdue balances, and strengthening cash flow visibility.

Qualifications
What We're Looking For

• Bachelor’s degree in Accounting, Finance, Business Administration, Commerce, or a related field.

• 1–4 years of relevant experience in Collections, Accounts Receivable, Credit Control, Customer Service, or Finance Operations.

• Good understanding of customer account follow-up, aging analysis, payment commitments, dispute resolution, and collection processes.

• Experience with ERP systems such as Oracle, SUN Systems, SAP, or similar finance platforms is highly desirable.

• Proficient in Microsoft Excel, with the ability to work with customer statements, aging schedules, and collection trackers.

• Exposure to Power BI, automated collection tools, or banking platforms is an added advantage.

• Strong English communication, negotiation, and interpersonal skills.

• High attention to detail, with good time management and organizational skills.

Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. 

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