Change Manager (18 Month Fixed-Term Contract)

Primark · Reading, , United Kingdom

  • Senior
  • Full-time
  • Posted 2026-09-18
  • Confirmed live on 25 September 2026

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Job description

Job Description
Programme & Project Change Planning

• Develop and manage integrated change plans for a programme or multiple projects, aligning activity to delivery milestones, dependencies, business readiness needs and relevant portfolio priorities.

• Conduct change impact assessments to identify and manage impacts across processes, technology, roles, capabilities, ways of working and operating models.

• Translate programme and project outcomes into practical business change activity, ensuring impacted teams understand what is changing, why it matters and how new ways of working will be adopted.

• Assess the impact of digital change on customer, colleague and operational experiences, ensuring change interventions support simple, consistent and sustainable adoption.

• Identify, manage and mitigate change-related risks, issues, dependencies and resistance throughout the programme or project lifecycle.
Business Readiness, Deployment & Adoption

• Contribute to business readiness activity for releases, deployments and phased rollouts, ensuring impacted teams have the knowledge, support, processes and capacity required to adopt the change.

• Support implementation, go-live, transition planning and hypercare, enabling a smooth move to business-as-usual operations.

• Define and track change readiness, adoption and engagement measures, using data and stakeholder insight to identify gaps, refine interventions and support benefits realisation.

• Establish and support change networks to accelerate adoption, gather feedback and embed sustainable ways of working.

• Capture lessons learned, adoption insights and continuous improvement opportunities from programme and project delivery, sharing relevant insight to support broader portfolio learning.
Stakeholder Engagement & Change Communications

• Map, manage and engage complex stakeholder groups across business, technology and operational teams, ensuring change impacts, risks and readiness requirements are understood and acted upon.

• Partner with business leaders, Portfolio team, Product, Technology, SMEs, Communications, Learning and People & Culture teams to deliver an integrated change experience.

• Design and deliver stakeholder engagement, communications and learning interventions tailored to the needs of impacted audiences and aligned to Portfolio communications approach.

• Drive stakeholder commitment and readiness by building awareness, understanding and engagement across impacted teams.
Governance, Insight & Continuous Improvement

• Provide clear change status reporting into programme governance and relevant portfolio forums, highlighting readiness, adoption, stakeholder engagement, risks, dependencies and decisions required.

• Contribute to programme governance forums, escalating risks, dependencies and decisions and ensuring appropriate alignment with portfolio governance where required.

• Ensure programme and project level change activity aligns with enterprise change methodologies, governance standards and broader Digital Transformation objectives

Qualifications
Experience & Knowledge

• Degree or equivalent experience required

• 5+ years in Change Management or Transformation roles

• Experience delivering change across multiple projects or a medium-sized programme

• Hands‑on experience performing Change Impact Assessments, stakeholder analysis, communications, and training planning

• Strong understanding of change management frameworks and structured delivery environments (e.g., Agile, Waterfall)

• Experience supporting go‑live preparation, hypercare, and BAU transition

• Experience delivering change within customer-facing, operational or digitally enabled business environments.

• Experience assessing and managing change impacts across end-to-end business processes and cross-functional teams.
Nice to have:

• Exposure to retail transformation change

• Experience working across geographies or delivering change in multi‑market environments

• Experience working within a federated transformation model or matrix organisation

• Change Management certification preferred but not essential
Skills

• Strong planning and organisation skills, able to manage multiple priorities

• Strong facilitator, able to run workshops, briefings, and targeted engagement sessions

• Excellent communication skills - written, verbal, and visual

• Ability to analyse and simplify complexity and translate into actionable plans

• Strong interpersonal skills with the ability to work across diverse stakeholder groups

• Ability to track readiness, adoption, benefits, and insights
Nice to have:

• Data interpretation, storyboarding, and insight generation.

• Ability to coach teams through change and build local change capability
Personal Attributes

• Positive, adaptable, and resilient

• Collaborative and team‑oriented

• Clear communicator who can influence and support at all levels

• Practical, hands‑on, and delivery‑focused

Additional Information
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