Help Desk Consultant - Mozelos

Inetum · Mozelos, Aveiro District, Portugal

  • Junior
  • Full-time
  • Posted 2026-09-14
  • Confirmed live on 25 September 2026

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Job description

Job Description
We are looking for an Help Desk Consultant to provide on-site IT support to end users across multiple customer locations in the Mozelos area.
Responsibilities:

• Provide on-site IT support to end users at customer locations.

• Travel between customer sites within the designated service area as required.

• Diagnose and resolve hardware-related issues on desktops, laptops, and IT equipment.

• Install and configure operating system images on PCs and laptops.

• Support network infrastructure activities, including rack and cabling tasks.

• Assist with the installation and maintenance of industrial IT equipment.

• Resolve IT incidents and service requests both on-site and remotely whenever applicable.

• Record, update, and manage support tickets with detailed information regarding actions performed and solutions implemented.

• Ensure timely resolution of incidents while maintaining high customer satisfaction levels.

Qualifications
• Solid knowledge of Microsoft Windows operating systems.

• Good understanding of computer hardware and troubleshooting.

• Basic knowledge of computer networking.

• Experience providing end-user IT support.

• Ability to diagnose and resolve hardware and software issues efficiently.

• Experience with PC and laptop deployment and imaging processes.

• Strong customer service and communication skills.

• Ability to work independently and manage priorities effectively.

Company Description
Inetum is a global digital services company focused on enabling businesses and organizations to accelerate their digital transformation. Operating in 19 countries with more than 28,000 professionals worldwide, Inetum combines innovation, expertise, and a people-centric approach to deliver impactful technology solutions. Join us and be part of a dynamic, collaborative, and forward-thinking organization.

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