Project Manager I - Eurofins Environment Testing- Knoxville, TN

Eurofins · Knoxville, TN, United States

  • Senior
  • Full-time
  • Posted 2026-08-27
  • Confirmed live on 25 September 2026

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Job description

Job Description
This is an entry level position into the area of project management. The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.
Essential Duties and Responsibilities
Project Set-up:

• Review and set up project in LIMS (laboratory information management system)

• Add notes, review documentation, manage orders and contracts

• Communicate project details to Operations

• Initiates project kick off with client and applicable staff

• Works with Operations to ensure the lab has capacity for the work

• Create bottle orders and schedule couriers/field samplers

• Ensures regulations and requirements are met, initiates approval process, generates accounting software requisition
Sample Receipt:

• Manages incoming work

• Reviews and resolves any sample log-in issues, sends client sample receipt confirmation

• Informs client of any log-in discrepancies

• Reporting:

• Review job list daily and manage due dates

• Communicate any expected delays to client

• Review reports, confirms the information is correct, issues final report to client by due date

• Data upload, completes and submits state reporting forms

• Compiles case narratives
Invoicing:

• Set up delivery route

• Review final invoice before sending to client

• Generates credit/debit memos, submits them for approval

• Submits revised invoices

• Initiates follow up calls to confirm correct invoicing

• Work with collections on Accounts Receivable
Client Set-up:

• Request new client review

• Communicate lab capabilities to client, confirm sales assignments with Business Development Manager

• Take new quote requests from clients, review contract requirements, review purchase orders

• Submit purchase orders for approval
Account Maintenance:

• Follow up calls and visits with clients

• Provide technical support

• Forward leads and opportunities to the sales team

• Forecast upcoming work

• Submit client complaints and participates in corrective action

• Communicate issues/complaints to sales and follow up with clients
Quotes and Proposals:

• Initiate project reviews with Operations, QA and subcontract labs

• Quote generation and approvals

• Confirm client contracts and pricing, confirm lab meets certification requirements

• Create quotes, submit them for approval, send to clients

• Update status in Laboratory Information Management System
Other duties as assigned.

Qualifications
Basic Minimum Qualifications (BMQ):

Education/Experience (BMQ):
Education: BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree
Experience:
6 months of client-relationship/customer service experience
Prefer some bench chemist or field experience
Requires additional lab training in methods and QA across multiple departments
Ability and/or Skills (BMQ):

• Eurofins services, products, testing capabilities, technology, production, and support systems

• Program specifications and laboratory procedures

• Environmental regulations

• Process improvement methods

• Quality assurance program plan

• Contract compliance

• Laboratory methods and techniques

• Basic knowledge of the LIMS

• Strong interpersonal, communication and problem solving skills

• Effective time management

• Strong organizational skills

• Leadership skills

• Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.

• Multi-tasking

• Adaptability and flexibility

• Ability to ensure requirements for On-Time Delivery are met

• Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.

• Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.

• Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriat

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