Product Designer - Omnichannel

Job description

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<h1>Join Text and Shape the Omnichannel Messaging Experience!</h1>
<p>At Text, we're building a suite of products that supercharge how our clients communicate with their customers. This mission is ambitious, but we're fully committed to it.</p>
<p>Our Omnichannel team owns how customers connect their messaging channels — WhatsApp, Messenger, Telegram, SMS, Instagram, and more to come&nbsp; — to the Text, and how agents work across all of them from one inbox. That means designing the full lifecycle: connecting a channel, managing settings and permissions, handling errors when something on the provider's side breaks, and making sure every channel feels consistent and reliable.</p>
<p>We're looking for a Product Designer to join our team and take ownership of the end-to-end design of these channel experiences. You'll work closely with your PM and engineering team to translate technical, API-driven constraints into simple, reliable experiences for our customers. Through research, prototyping, and hands-on verification against real APIs and real flows, you'll make sure what ships actually drives engagement and business growth.</p>
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Here's what you'll be up to:
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Own the channel experience end-to-end: Design how customers connect, configure, and manage messaging channels (WhatsApp, Messenger, Telegram, SMS, Instagram, etc.) inside the Text — from first setup through day-to-day use.

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Lead the design process: Own the entire design lifecycle, from research and prototyping to pixel-perfect execution.

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Design for reliability, not just usability: Build clear, consistent patterns for errors, statuses, and edge cases across channels, so customers always know what's happening and why.

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Keep the design system healthy: Own the structure and hygiene of our Figma files so the team always has an accurate, trustworthy source of truth.

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Identify growth opportunities: Anticipate user needs, stay ahead of platform changes from our channel partners, and recommend where we should invest next.

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Collaborate closely with engineering: Partner directly with your PM and engineers — you're the go-to reference for design and UX decisions across the team.

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Leverage data and insights: Use product analytics and user feedback to validate hypotheses and measure whether your designs actually drive the outcome you expected.

You may be a good fit for this role if you:
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Have senior experience as a solo designer, comfortable owning your outcome end-to-end.

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Have skills in using Figma, and user testing/insights tools to bring your designs to life and gather user insights.

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Have a strong UI foundation paired with solid UX experience, with a focus on creating intuitive, user-friendly experiences.

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Can distill insights from both quantitative and qualitative data, translating them into actionable design strategies and visual boards with charts, inspirations, and key takeaways.

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Have a technical mindset: you're comfortable reading third-party API documentation (e.g. Meta / WhatsApp Business Platform) and testing your designs against real API responses and live product flows before handoff.

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Think beyond just design — you're deeply in tune with product strategy and business goals and excel at identifying potential challenges early and addressing them before they become issues.

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Use AI to speed up your workflow (drafts, prototypes, first-pass copy) and build agents/tools that remove busywork from your day-to-day.

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Have a proven track record of taking ownership of projects from ideation to launch.

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Communicate clearly and effectively with stakeholders and management, making sure both sides are on the same page.

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Enjoy working with people and value good team vibes.

Prepare for the interview

Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practise it here, with a coach, in Java or Python.