Studio Experience Lead - Manhattan West, NY

Solidcore · Manhattan, New York

  • Senior
  • Full-time
  • Posted 2026-09-11
  • Confirmed live on 25 September 2026

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Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team as a full-time team member. This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

You will be responsible for:
STUDIO & CLIENT EXPERIENCE

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Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming

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Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.

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Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management

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Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction

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Reviewing and responding to client feedback; responding to client concerns promptly and effectively

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Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns

BRAND CONSISTENCY/MANAGEMENT

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Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean

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Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

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Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions

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Quickly addressing any maintenance or equipment issues that are visible to clients

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Alerting coaches about client milestones and setting up the celebration board

SALES

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Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio

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Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota

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Maximizing in-studio revenue through proactive client engagement and follow-up

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Following up with client lists in Axle to meet monthly sales targets

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If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance

COACHING

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Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff

HEATED MODALITY OPERATIONS

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Overseeing all operational aspects of [solidcore]’s heated modality, combining strength training, functional movement, and mobility

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Managing full towel service end-to-end: rotating towels and mats between every class, maintaining fully stocked storage, and ensuring laundry service is handled daily

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Operating and maintaining 20+ radiant infrared panels, optimizing studio temperature for each class

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Overseeing overall studio cleanliness and operationalizing Core Crew to follow step-by-step cleaning protocols consistently

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Coordinating the additional post-class reset required for [solidcore] + heated modality sessions, including accelerated equipment wipe-down, machine maintenance, and rapid turnover of towels and mats

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Embodying [solidcore]’s core values and new initiatives at all times, inspiring your team to do the same while holding them accountable to the same standard

What we need from you:
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High school education, some college preferred

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This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).

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Ability to lift up to 30 pounds and walk through all areas of the studio

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Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you'll bring to us:
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Excellent interpersonal and communication skills

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Outstanding customer service skills

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Strong organizational skills and careful attention to detail

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Must be willing to initiate tasks and perform duties without direction

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Ability to stand for lon

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