Marketing & Partner Operations Manager
ChowNow · Remote
- Senior
- Full-time
- Posted 2026-09-01
- Confirmed live on 25 September 2026
Job description
About Us:
ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
About the Position:
As the Marketing & Partner Operations Manager, you will be the owner of the systems and infrastructure that drive demand generation and partner-sourced growth. You are expected to identify the problem impacting funnel performance and ensure the system changes are made, end-to-end, to improve efficiency across the revenue engine.
You drive impact on the acquisition side by building durable systems that make channel and partner performance visible and improvable, not just reported after the fact. You define the fix and configure the system directly as a HubSpot admin, partnering with Business Systems, and you'll need enough fluency in Salesforce to ensure these systems connect seamlessly.
This role reports directly to the Head of Marketing and will not have any direct reports.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
Responsibilities include:
Reporting & Workflows
•
Own top of funnel lead routing & assignment, scoring, enrichment, and lifecycle management, built and maintained directly in HubSpot. Partner with Biz Systems on LeanData-side configuration
•
Establish clear rules of engagement and ensure attribution logic is accurate, so leads are correctly mapped to the right channel — maintaining the data integrity needed to measure channel ROI with confidence.
•
Accelerate revenue and improve pipeline hygiene by implementing automations and workflows across the lead-to-customer lifecycle.
•
Proactively identify and fix funnel inefficiencies — including MQL/PQL → SQL handoff rules and SLAs with the Sales & CS Business Partner — to improve speed to lead and conversion metrics.
•
Partner with GTM Analytics and Biz Systems on Salesforce data needs for models like Propensity to Revenue or Propensity to Close — ensuring the right fields exist, data flows cleanly between systems, and resulting scores land in Salesforce in a usable way. Model logic and validation stay with GTM Strategy & Analytics.
•
Partner with the B2B Marketing team to improve lead management and nurture across all channels (marketing, partnerships, rep-gen) — how and when leads get warmed for the Sales team.
•
Deliver ad-hoc reporting for Marketing & Partnerships teams.
•
Forecast and project expected pipeline contribution by channel to support GTM planning.
Marketing Ops
•
Own end-to-end delivery of marketing workflows and campaigns — build, launch, and post-launch verification — to keep the funnel healthy and acquisition on track.
•
Manage the marketing tech stack, including HubSpot
Prepare for the interview
Nothing collected for this employer yet. The Blind 75 is what technical screens draw from; practise it here, with a coach, in Java or Python.